Essential Family Clinic & Surgery - #01-01 Woodlands Drive 52

Queued from 2pm when they open and there was already a long queue ahead. Was turned away at 240pm and told to come back at 7pm cause they’re full. Do better crowd management earlier next time so as to not waste peoples time.

Very manipulative doctor. Don’t go. He will try to ask you questions to get out of govt ARI subsidy and charge you full price. Disghusting. Got charged $80 just to get asthma inhaler and he claims it’s allergy. NOT under acute respiratory infection.

The doctor very rude. He just say I know what medicine to give u plus he don't have any interest to understand what I was trying to say. Should report this kind of doctor to MOH. He refuse to see if because of the bad view. I have called MOH. I hope MOH look at this and do something about it.

I came to this clinic because i have subungual haematoma. i can’t really climb the staircase because it put pressure on my leg especially it was cmg near school bdiv competition. Doctor was rude stating that i was making up excuses. Don’t come here people. Worst doctor ever.

Doctor took my ART swab and he say negative, he gave me the ART kit test and told me that i waste his time. As the picture shown its faint line positive. He even told me that the ART kit i use that were given by goverment is spoilt. How is he competence in discharging his duties?

Rude, curt doctor and totally devoid of empathy. If not for the proximity to home, I wld not even want to step in for a MC and medicine. First thing he asked was why I had not visited his clinic for years. What kind of doctors would want patients to see them frequently??? When I said I needed medicine for migraine, he heard "my brain". Twice I repeated the word migraine. He even had the audacity to comment that I needed to change my mask because he couldnt hear me. Something is seriously wrong with this Dr. Wasted 10 mins of my life. I should hve reported his incompetence and attitude to the SMC years back when he gave me inaccurate information about maternity leave back then. I gave him 1 round of thrashing as he messed with the wrong person since I was in charge of HR then.

Doctor likes to prescribe unnecessary medicine and attitude is also very bad. Fever or not, most of the time only 1 day MC. His medicine are also very expensive and costs a lot more for a few tablets; he could charge $10 while polyclinic $2, and in term of the same medicine, polyclinics would give more quantity. I have been living here for many years and my parents also don't like him as well.

Haven't been here in 9 years, since childhood. The receptionist was friendly, speaking both English and Chinese, but there was a brief miscommunication where either of us misheard each other for COVID-19 symptoms (I think she asked, "Show symptoms?" while I heard "No symptoms?"). Overall, she was humble and kind. The miscommunication meant that I was assigned to enter Room 2, reserved for COVID-19 patients. The doctor asked me about my symptoms when I clarified I was there for a migraine and needed painkillers, not a swab test. Nevertheless, he was quick to serve me. I wouldn't call him rude or insensitive, I've experienced worse. He was curt, asking questions, and then it was over in less than 3 minutes. I requested an MC for 1 day to rest and he gave it without question. Docking 1 star because of a surprise addition to the prescribed medication. I think now I understand what other patients complained about. I think it's good to ask him exactly what he'll be prescribing you in case. All in all, it was a smooth experience, with a nice receptionist and a straightforward doctor.