Madam Milan - 5 Raffles Pl

Good service!!!

Madam Milan- very small Place, didn’t have a lot of selection or variety to choose from

My favourite 2nd hand designer brand. The persion in charge is friendly and normally give a good discount if pay cash

NOT the best place to buy in terms of price & product range. Some of their items can be quite dated in terms of style & condition. Customers should check EVERY part of the bag first,for stains and tears before paying, as this may be an 'oversight' from their staff for not informing customers of any defects. Prices are STEEP compared to other reseller shops. Average customer service, as it depends on which staff is on duty, so service is inconsistent. Some of their staff are simply lacking in basic courtesy & customer service. This also shows the incompetent staff training from the management who seems to take their good customers for granted. It seems they are quite clueless on how IMPORTANT it is to keep an excellent relationship with customers in this dwindling retail industry. Without the support and patronage of customers, there is no need to open shop and pay for staff's salaries. Staff must also remember that they get their salary & incentives from customers' spending power via their so-called boss. No business= No salary & incentives. They, therefore, should pay more attention to improving their customer service. **Customers should check out OTHER luxury resellers instead, for better prices and customer service! Selling preloved luxury items is no longer exclusive to one or two players in the market. Customers are spoilt for choice nowadays, both online & offline!

Good honest service from Lily, no hard selling and useful advice on how to care for the bags. In this age of Carousell and multiple online platforms for second hand products, good customer service can make all the difference in deciding where to buy from. ?would recommend.