Aetna - 80 Robinson Rd

Great colleagues

Aetna mobile app is worst, and no one is care about it even after many complaints.

I have family international plan with Aetna for over 8 years with annual premium over 10K USD/year. Only claims in the past were wellness check less than $250. End of last year both my wife and I did colonoscopy check based on doctors recommendations and suppose to be covered by wellness policy as well up to $2500. Our claims were denied. Every time I call, the call center in Philippine answered, no conclusions can be reached because I never had a chance to speak to a real claim manager. Appealed for two months, still haven’t heard a thing. I hope Aetna management would look into its international operations. I also hope insurance regulators could look into their business practices as well. For consumers void at all cost.

Never take an Aetna policy, if you have a choice. If I could give Aetna a 0/5 review, I would. What a pathetic Organization. They refused to cover a health reimbursement which they emailed me about covering because my employer decided not to renew with them. As a retaliation towards an enterprise level contract renewal discussion that didn’t go in their favour, they took it out on an insured member. HR Depts looking for insurance for your employees, don’t go with this petty & incompetent group. Update on 17 Sept: Aetna reached out to me shortly after I posted this review. They reviewed my claims and made good of two claims including that that triggered me to write this. The person listened authentically to my feedback and said that my concerns would be escalated to management. I appreciate the gesture. To the leadership team: you’re always better off keeping your customers/ members happy than having to do damage control.