Amara Sanctuary Resort Sentosa - 1 Larkhill Rd

hotel was decent, front desk staff was nice, check in was relatively smooth. left an expensive portable speaker in the room, only noticed it was missing a day after check out. called the hotel to see if they have anything in lost & found, they denied. hotel staff kept denying without even offering to check again and give me a call back. ( I know exactly where I left my speaker) also, have a lot of patience if you're trying to get through to them over the phone. most of the time they won't pick up.

My biggest regret was not reading the reviews before booking a 3 night stay at the hotel. What was meant to be a relaxing retreat quickly became a horrible mistake. This was by far the worst hotel experience ever. 1. When we arrived, 2 adults 1 child, to check in, all the service staff disappeared behind doors. No one helped us with luggages from the taxi nor to help open the doors. We had to wait till someone to show up at front desk to be checked in. 2. The whole hotel is very run down. Broken pieces of decking at both the adult and kids pool with nails showing. 3. Rotten Wood column panels at kids pool is an accident waiting to happen. 4. Dust in room and stained floor from metal bin in toilet. 5. Moss on walls and glass panels. 6. Glass cabinet in lobby, (proudly displaying the awards from many years ago), were joined by dust and dead flies. 7. Shutters Restaurant was dirty and run down. Floor had not been cleaned and visible stains on cushions. 8. Wooden pool deck chair broken and another accident waiting to happen. 9. It just feels like no one in this hotel is happy working there or takes pride in their work. The only saving grace was that I managed to get 2 nights refunded from the hotel front office assistant manager. The most basic expectation for a guest is cleanliness and safety. Both were at unacceptable standards. I would not even give them one star. I will certainly not come back.

I stayed in a 1 bedroom villa with a pool. The place LOOKS GREAT but the second you walk in and take a moment you can tell maintenance is not high on the priorities list or that there is no attention to detail of the little things. For example, the villa has a pool. It looks great. If you are not very mobile though you'll not have a fun time. The pool is 1.4 meters deep which is a good depth. But the ONLY step is 70cm down. It's a good drop to get in and out of the pool. I could barely do it and I'm 2m tall . Stepping onto the "step" is so deep the water runs half way up between my knee and thigh. A ladder, a second step, something should be there to help. I raised my concern with the manager, an was told "that's how they are designed". Designed as what? A liability trap? For a $900 a night room I expected more of the little things. An air-conditioning unit which wasn't so loud I struggled to sleep properly. A bar fridge which was a fridge not a device which only kept chilled drinks chilled, a rain shower which didn't just dribble on me. The bath tub was dirty so my wife refused to use it. I get that it's outside but cleaning staff should ensure it is cleaned out daily. The staff were friendly and attentive when you could find them in the lobby. The concierge is a digital help desk which is good for most things but difficult for others. Do not stay near the dream pool or you will hear screaming children waking you up in the morning. I wont come back

We took the paw package and stayed at the courtyard suite for 3 days. The room was really beautiful, quiet and private. Room was very neat and acceptably clean.. You will experience some ants and mosquitoes visiting you but we're very close to nature so you can't help it. The package specially curated for my pet was just excellent. A perfect place for a very private getaway. There's honestly nothing much to do around the area so if you're in to just chill then this isn't too bad. Also, not much of available options for the breakfast but we had good lunch and dinner options!

I had the opportunity to stay at this hotel and was delighted to share that on the experience. I have to commend on the friendly staff at the front counter for an amazing and quick check in. The room was great and did not find anything not functioning. The view of sky swimming pool and pool of the room was on point. Overall a delighted stay at this place. Highly recommended.

Room is decent. Facilities are rather limited? There's 2 pools, infinity pool and one that's suitable for kids/families. Gym however is under renovation. Nothing much in the vicinity. Beware of mosquitoes when you're walking around in the compound, they are deadly! I was bitten even during breakfast at Shutters while indoors?? Service was just okay, not a consistent experience. I had met great staff and some less friendly/warm ones. All in all, decent hotel but definitely didn't feel like a five star experience.

Stayed in their Courtyard Suit Verdict: It's not a Five Star Hotel Quality. It is not worth the money. Pro: - Beautiful greenery walk to the rooms. - Nice cozy sky pool. - The only great service staff are the security guards and the shuttle bus driver Cons: - Understand that the hotel are supposed to capture the history behind it. However, it is just not well maintained. Everything is old and feel run down. - Our room was so extremely dusty that we could see webs at some area. - The bathroom is old and dirty. The yellow discolouration on the floor made it worst. - The pillow/cushion cover is stained and dirty. - Jacuzzi: Supposed to be the attraction of the courtyard suit. It was not working properly. The switch was not working. Feels like just a place filled with water to soaked. There were mould around the jacuzzi area. The sound coming out from the jacuzzi will keep you up the whole night. - Hotel reception staff were so unfriendly and not helpful. It was the most disappointing experience ever. For the same amount of money spent or even lesser, i am pretty sure we could find somewhere better. It is not worth it. Five Star Hotel? Definitely misleading.

It all started even before we checked in. We wanted to make some arrangement so we emailed the hotel a few days prior to arrival. NO REPLY at all. Also tried calling the hotel many times. NO ANSWER. Upon arrival, had to queue at check in while waiting for the counter staff to do something. Didn't even greet with a smile or a simple hello or tell me to wait a moment. He basically just kept me waiting. After checking in, we were very shocked that the room that was given to us was not cleaned at all. Bed was in a mess. Toilet was dirty. So we called the manager and requested for another room. Went to the pool and saw a very dirty jacuzzi that was not maintained at all. Such an ugly sight. Made us think twice to enter the pool that was next to it. We also tried calling housekeeping/reception many times for some assistance from the room, NO ANSWER. Earlier we were also given the duty manager direct number also nobody answered. Room was also generally not so clean. Our shower wasn't really working well. Basically very bad customer service and MANAGEMENT. Truly a waste of money!!!!