Apple Orchard Road - 270 Orchard Rd

The Apple Store. Enough said. Spacious and ultra clean with no cash register in sight. Staffs are always cheerful and helpful, ever present to help you with the Apple products and information. Located at the junction of Orchard and Bideford Road, the store is a prominent landmark in Singapore's shopping belt. The store has 2 floors with the first floor being the main sales area and the upper floor being used as a equipment set up, class and tutorial area for Apple products. The pictures are in Sept 2021 during the launch of the IPhone 13, where the queue snakes around the pedestrian area in front of the store despite it being the height of the Covid-19 pandemic.

Always interesting to visit an Apple Store... and great experience at the Genius Bar... had battery changed in an hour... iphone is like brand new... crew were friendly and professional... security could be more polite

Having been there at least 3 times I can say the staff is not very proactive in attending to the customers, you really need to find them yourself to get anything done. They are kind and professional, but the whole place is very disorganised. (I’m guessing partly because many people just go there to look, and it’s overcrowded, but that’s not the only problem) The store itself has everything you need, with most devices on the ground floor, and Apple TV on the first floor.

PSA. Do not buy the Apple Watch Solo Loop. After only two months of use my solo loop snapped. Made an appointment with the Genius Bar on Orchard Road to ask for a replacement with a different style, the Sports Band (same price as the solo loop which I would have chosen in the first place but they didn't carry the right colour), as I felt like this new style was poor production and not durable. Genius Bar told me they absolutely cannot replace with a new style, I can only get a replacement for the exact same one, which judging by reviews online has a good chance of snapping again in the next few months. I could not get a refund, but they offered me a piddly 10% off a new band and told me I could sell the new replacement band and buy a different strap, but I told them I wouldn't feel right selling a potentially faulty product to someone unsuspecting. The exact same band was not in stock in store, so I have to wait for it to be ordered in, and the store would not provide free shipping to my home so I will need to make another trip down. They also would not extend the warranty on this new band. So disappointed and angry after this visit. I have always been faithful to Apple products and I always assumed the company was about quality products and excellent customer service but after today I have lost a lot of faith in them as a brand.

Incredibly nice staff here and as you would expect the shop is very clean and looking wonderful as usual. A lot of people around looking at various products as the new iPhone 13 was just launched several days ago. Had to reserve for entry beforehand online before due to covid max number of customers limitation. Payment was very swift as every apple staff seem to carry around their own credit card payment machine. 5*!!

Extremely elegant design, bright and vibrant because if the windows and how the Sun lights bring out the contrast . Modern and clean, Apple does live up their reputation when it comes to physical stores. Friendly staff very nice security. Is the landmark by itself, I reckon there won't be any problems for people to notice him since he's only at the middle of the open road. Highly recommend. Pro: -easy access with different transport. -landmark, easy to find, hard to miss. -Brighton modern. -attentive assistance and good security. Con: -not much to be name of, since the service depends on the company's policies, the store itself is functioning as it should, I don't think there's anything for me to complain

Conveniently located at the heart of Orchard Road, this Apple Orchard Road is excellent choice for pleasant shopping and service experience while being the highest traffic Apple Store in Singapore. Made an appointment for an iphone service, was swiftly greeted and guided to level 2 where the technician will meet me and diagnose the iphone. It was then explained to me what needs to be done and the time required. It was for an hour and I chose to stay and wait. While it is crowded on a Sunday, i had a comfortable location on level 2 waiting for my iphone to be serviced. It is spacious with lots of tables, seats and great view of Orchard road. Technician Esther quickly assured me that there’s no cost for my display replacement since my phone is still under warranty. While I happened to be sitting at the table when a Today at Apple session was to be held, facilitator Denise invited me to join while waiting which I happily participated and gained new tips for my iphone. Another podcast session by Zul was to be held and since there were no sign up, he offered to get permission to give me a 1 to 1 session on my Mac which I had mentioned that’s what I needed. Such a great helpful service experience that I appreciated the flexible folks for going the extra mile. So glad I came by and spent quality time and would definitely come back anytime to learn and shop. Highly recommend! 6 stars!

It is always a pleasant experience visiting the Apple store at Orchard Road. Friendly staffs and they always attend to your concern until you are satisfied. I’m here for the Genius Bar, they did what they can on my Apple Watch and I proceed to the first floor to browse at the new straps. I wish that they will have someone to attend to those who are done with the Genius Bar and wanted to make purchases. I was basically left unattended for the whole 10-15 mins and I decided to come back on another day.