Apple South Asia (Innovis) - 2 Fusionopolis Way

This is their corporate office - they do not handle walk-ins or any customer-related issues. Very nice office and friendly people!

Food experience here with Apple experts.

This is a SCAM this number connects you to some country in Asia and they pretend to diagnose your iPhone and then try and sell you products. People that are dumb will fall for this beware.

Office space, not retail

This is a TOTAL SCAM! They will try to get u to use ur bank card or buy Itune & Google Play cards. DO NOT fall for this! They will say they will give money right back. They don't! They r NOT part of APPLE. Beware! Notice the names of the people giving great reviews or 5 stars??!! JS. This is a fraud!

If you pick up the phone and hear the name Dom with an Australian accent. He is hella useless and unhelpful. Don't bother asking him to help you. He will keep the company's policy, doesn't help with your enquiry. There are so many other better people that have assisted me before in your company and this guy doesn't do your company justice. Yours sincerely, an unsatisfied Apple customer

I bought a magic keyboard and magic mouse through the Apple Store App, upon checking with the courier, DHL, it says that my items are on hold. I then inquired about the status and they told me that it is Apple that needs to do something about it. It seems like Apple Singapore is rather lax about their shipping, since they have not done anything about my items.

I spoke to a very rude lady at their contact Center by the name of Jay, who told me that because there was an issue with the website I couldnt purchase my apple care. Now, prior to this I had been made to wait for six hours, passed from contact center person to another, promised that my issue would be resolved and that by Six am I would get a call from the people who are able to solve this at apple. Well, that wasnt the case. The lady whom I spoke to at the contact center named Jay was very patronising, she refused to give us the headquarters emails or any phone number to resolve this diffrently. As a contact center agent she didnt seem to have the information, and I had to repeat myself and between agents I also had to repeat my case even though this would have been in their historical files. They made not much if any mention at all of the issues Id been facing even if they had any knowledge of it. I cannot understand how Apple, such an expensive product, can unbundle their products to earn more money from the consumer, and not recognise the legal rights of their consumers. For a product to only be warranteed for a short period of sixty days, when elsewhere every product is guaranteed for a year ( as it is in America and Canada for Apple), is ridiculous. Adding value through such an initiative smacks of a lack of customer relationship management. I now have to wait for five days for Apple to resolve the issue on their website which prevents me from purchasing the apple care I need. I cannot fathom how a company like Apple needs five days to resolve an issue when theyre quite literally a global top dog. I am appalled by the service of some of their contact center staff, especially Jay who was non empathetic, abrupt and defensive from the beginning, even when she said that she was a consumer herself. If she was a consumer herself, I wouldnt think she would accept a five day wait before an issue is solved JUST to purchase an item.