Bread Fresh

A neighbourhood bread and bakery shop. It has two other outlets at other locations.It sells quite a variety of breads and muffins. Dated : 09/10/2017 ( Monday ).

Gave my waffle to other customers, I have to wait for another and it was burned.

Your China PRC staff is not professional because she refuse to accept my payment of $1.00 in 5 cent coins. I was angry and I refused to complete my purhase of a French loaf from your shop! Very unbecoming of a cashier who refused to accept legal tender coins of Singapore!

Bread Fresh Bangkit has one of the rudest staff. I’ve observed throughout the whole week and have noticed the same attitude towards their customers. Especially the short lady wearing spectacles and the malay lady wearing tudung out front. Acted like they own the place, providing the least amount of basic customer service. Won’t be surprised if customers start patronising the other bakeries in Bangkit if the staff here continues with their bad attitude.

Very rude counter staff. I bought 2 swiss rolls and she literally put into a plastic bag and threw in on to the table. And one of them fell out. Told her she should not be throwing the food items on the table and she replied rudely that is how they have been doing. Management shld read the reviews and educate their staff. At least have some basic manners. Will not go to the shop again. There are so many around. I don't need to patronize such a rude place.

Wanted to support this neighbourhood halal bakery but was sorely disappointed. Went to this branch to get chicken floss buns. The floss on the buns there were unevenly spread so I took just one. Got the coffee bun too. I thought it had a nice brown as it is supposed to be coffee flavoured but when I ate it later, it turned out that the bun was actually burnt! When lining up to pay, the customer in front of me had been waiting with no one manning the cashier counter. A staff was busy cleaning the waffle counter and machines and did not care to look if there's anyone at the cashier. Mind you it wasn’t the first time the staff (not sure if it’s the same person or not) was too engrossed with cleaning the waffle station, even without customers waiting for waffles, that she didn’t notice customers lining up to pay! The staff especially those behind the counter should be alert when there are customers in the queue and no customers waiting for waffles! The customer in front of me, tired of waiting, grumbled to me as she went outside to pay at the staff outside. I followed her and stood behind her outside. After tending to an earlier customer, the staff outside let her pay for her bread. After her, the staff looked away to tend to another (potential?) customer at the other end of the counter and ignored me. I approached the waffle staff from the outside who was still busy cleaning the waffle station and asked her “Hello! Can pay or not?” She just replied “Pay inside” most probably because I was holding a tray. So I went back inside, waiting like a fool in front of the cash register and no one there. The waffle station staff called to another staff, a shorter girl with dark-rimmed specs who had been casually wiping the covers, and came to the cashier. I told her that her co-worker was busy at the waffle station and did not see any queue and we were left waiting. Apparently she couldn’t understand me, kept saying “What” and "pay", making me keep repeating my comment to her. Finally I asked her “You don’t understand English?” She answered “A little bit only.” She was unsure if I still wanted to pay for the buns. I quickly did and left. Very upset with the bad service, the products and staff who cannot even care or communicate effectively with customers.

Very disappointed in their product. Bought two pandan chiffon cakes from them on 5 June, ate one on the day itself, and the texture was a little too moist for chiffon cake. On 6 June, the other cake was already mouldy. Possible that cake was already not fresh when bought. There was no expiry date on the cake too.

I saw a staff/baker dropped a dirty rag on one of the freshly baked buns and quickly removed the rag thinking nobody else noticed. The counter staff saw it too and pretended nothing happened. They left the affected bread out for sale. Disclaimer: it happened so fast I have no way of taking pic for evidence. I also avoided confronting the staff involved since I was tested positive for covid in a nearby clinic that day and thought it is best I don't talk to anyone on my way home. The whole incident disgusts me enough to leave a review here. Pls do better.