DHL Global Forwarding - DHL Global Forwarding

asked them why there were no updates on my parcel for more than a week and all they did was send me an automated no reply email. terrible service.

The DHL Global Logistic Center is a great place for the logistic supply chain,it provide a smooth transaction & logistic supply & store for all the cargo either import or export.lt is a famous international logistic centre for all kinds of cargo that need to be delivery locally or that need to export to other country.lt is also a backbone support for Singapore' s local logistic industry.

DHL global forward - number 1 being worst freight forwarding company in SG. I applied numerous time for a jobs but I never get a call or anything dont know u all discriminate me or what? Useless employer and employee in DHL. Why not fire all of your useless incompetent staff?

I received a message that I would receive the package in the morning between a 3 hr window. So I made sure I was home but continue to do work as it was a huge time window. Before I know it I received a message saying that the delivery guy came and found no one home and just left. I then reschedule for next day, same deal, and IT HAPPENED AGAIN! The delivery guy came, I didnt hear a knock on my door, didnt receive a phone call, just cancelled the delivery and left. Within 15 mins of receiving the text saying that the delivery failed, I immediately called customer service to tell them Im home. They say that they would send the delivery guy back, back after 2 hrs, they replied with "Im sorry but the delivery guy is too far now". Well obviously if you take 2 hrs to reach them! The service is just subpar. Even smaller delivery companies have the initiative to drop an sms or call if they find that you are not responding to the door.

I will NOT recommend DHL Global Forwarding to anyone who wish to ship any goods to Singapore. I have been importing hifi equipment for my shop in Adelphi for the past few years. My company is also registered with SG customs as an importor and I am very familiar with the customs clearance process. I have also personally been to DNATA in Changi to do customs clearance. In early Feb 2022 I order speakers from a new supplier in Denmark and I wanted to give DHL Global Forwarding a try. From the DHL tracking, the goods arrived in SG in early morning on 10 Feb 2022 (Thurs). For those who have imported goods into SG before, you will know that SG Customs will issue the customs clearance permit when the freight forwarder submits the shipping documents to SG Customs even before the goods arrive and SG Customs will notify you of the GST payable by email. For all my past shipments in the past few years, I had always received the customs permit by email shortly before or after the goods arrived. In my case, I did not receive the Customs permit by email on 10 Feb 2022 (Thurs) and in the afternoon of 11 Feb 2022 (Fri), my staff called DHL Global Forwarding to enquire about the customs clearance. Shortly after that I received the permit from Customs by email around 4pm. On the permit, it was indicated that DHL only submitted the shipping documents at around 3.30pm after my staff had called them. I next waited for DHL to contact us regarding the delivery date and time but I did not hear from them at all for the next few days. I then contacted them myself on 15 February 2022 (Tues) and spoke to a female staff who gave me many excuses about the failure to contact us. She also wanted to impose extra charges to bring the pallets up to my shop although I told her that The Adelphi has unloading bays as well as a cargo lift straight to my floor. I told them that I was not agreeable to any extra charges as I paid for door to door delivery. For all my past numerous shipments involving even heavier cargo, I have never encountered such problems with the other freight forwarders like Schenker, Megaton or JAS Forwarding. In order not to delay the shipment anymore, I told her that her delivery staff can just leave the pallets at the unloading bay and my staff will bring it up to the shop. Later that evening on 15 Feb 2022 at around 6pm, I received an email from DHL informing me that their delivery truck was too big for The Adelphi and wanted to charge extra to break up the pallet and deliver the goods in small vans. I replied to them stating that this had never happened to me before and I disagree to the extra charges. In the afternoon of 16 Feb 2022 (Wed), my staff called them again to enquire about the delivery date and time as we did not hear from them. I received an email at 2.30pm on 16 Feb 2022 telling me that they had no truck available and can only deliver on 17 Feb 2022 (Thurs). The goods were finally delivered in the afternoon of 17 Feb 2022. When the truck arrived, my staff asked them if they were directly employed by DHL. They replied that they were a separate delivery company sub-contracted by DHL. In summary, this was the worst service I have ever encountered:- 1. delay in the submission of customs permit until we called them; 2. trying to give lame excuses like the goods being stuck at airport passenger terminal 2 (when in truth, cargo goes straight to DNATA) and that some of their other customer's goods had been stuck at airport since Jan 2022; 3. trying to give all kinds of excuses to impose extra delivery charges when I had already paid extra for door to door delivery. 4. trying to claim for storage charges if the Goods remain in their possession for more than 3 days; 5. having to call them constantly before any action is done. I have all the necessary documents and emails to prove all the facts above. When I read the other one star comments posted below, I fully agree with what they said and empathise with what they went through. My only advice is to avoid using DHL Global Fowarding.

I received a message from DHL telling me that I will receive my item between 8pm-10pm. But the driver decided to come at 640pm. No phone call to check if I would be home before 8pm and now I am forced to reschedule another delivery timing. According to DHL customer service, it its "Estimated timing" Well DHL, estimated timing was 8pm-10pm. Next time send a message saying "We will deliver from 8pm-10pm but we will come earlier before 8pm" this is what it's called estimated timing! Wasted my time to rush home to collect my item but to find out that your driver came way earlier than expected. Extremely disappointed! This is not customer's fault for not being at home but DHL's fault for assuming we will be home.

DHL used to be reliable and I’ve never encountered issues until this time around when I had ordered some items from France. And it’s not like I have a choice of courier service since that’s the default courier used by the shipper. I received a message from DHL to inform me that estimated delivery is 7pm to 9pm. I was out and had thought I could reach home before 7pm but the courier decided to reach my place at 4.45pm. Wasted my time rescheduling my appointments so I could rush back home only to find that the delivery attempt was unsuccessful. I rescheduled it to the next day and the next day, in a similar fashion, I received a notification stating delivery will be made from 3.30pm to 5.30pm. I was relieved initially about the given delivery time as I would be home then. However at 5pm, still no indication of arrival. I reached out to the customer service who had checked and assured me that he will reach BEFORE 5.30pm. This time round the courier decided to be late and only came at 7pm. To make matters worse, I received a notification that the attempt was unsuccessful as no one was home. No knock on the door, no phone call, no nothing except for a slip of paper. All the while there was someone at home(-.-) In logistics, delivery optimisation in route planning and unforeseen delays due to traffic are understandable. In such instances, shouldn’t there be at least some call or message notifications of such delays? Otherwise, what’s the point of recipients subscribing to notifications and being provided delivery time windows when the delivery is gonna be made outside the given time windows? Recipients will typically try to be around to receive parcels during the timings provided by DHL but we can’t be expected to plan our time and schedule around such unpredictability. I had to go through the trouble of reaching back to customer service and fortunately, they were able to reach the courier to do a redeliver attempt so good thing it’s been resolved. Nevertheless, it’s ridiculous that I had to go through all this trouble just because DHL’s personnel can’t get their job done. And it caused me so much anxiety in the process as well. Moreover, DHL services are pricier than other smaller players but the premium paid doesn’t equate to higher reliability. Complaining to the company wouldn’t really make a difference given that many people still seem to have negative experiences. However, for anyone reading the reviews, good to be aware of such possible hiccups and be mentally prepared if and when they happen to you

For a reputed logistics company, there’s some reasonable expectations that the brand has made customers perceive. However internal process seem to contradict that. Collection, tracking, Delivery and timeliness are what even a start-up in the space can offer. Two experiences of being unreasonably overcharged for international freight despite specifying the weight of items multiple times beforehand. I don’t really have a choice in the matter as the items are already out of my hands when this happens and DHL has the upper arm because they are the only service provider who freights such items to my requested destination. On a separate experience with original documents for international freight, the service provider was great at follow up from enquiry to delivery.