Eng Siang International Pte Ltd - 7 Kaki Bukit Rd 1 #01-03 Eunos Technolink Building
3.6/5
★
based on 8 reviews
Contact Eng Siang International Pte Ltd
| Address : | Singapore 415937 |
| Phone : | 📞 +8 |
| Website : | http://www.engsiang.com/ |
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Weina Teo on Google
★ ★ ★ ★ ★ Quick responses on my RMA of the Fiio M6 after several reminders.
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Josiah Ding on Google
★ ★ ★ ★ ★ Quick and easy claim of warranty. Staff are very polite.
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Ethan Lin on Google
★ ★ ★ ★ ★ Jeffrey provided a hassle free and great experience for my warranty claim.
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Siva M on Google
★ ★ ★ ★ ★ Smooth process to claim warranty , Friendly and knowledgeable staff . Mr Jeffrey provided phenomenal customer service and knew hifi audio in and out
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Lexheart Gaming on Google
★ ★ ★ ★ ★ Bought a Fiio FH5 a few months ago and kept wondering that the left earpiece sounded a tad lower...finally had time to drop by and have it checked..found out it was driver imbalance.
Staff was very helpful and gave me further insight on the issues, and got it resolved, big thanks!
Overall experience was smooth.
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Ryan Yam on Google
★ ★ ★ ★ ★ Extremely poor customer service, refused to honor warranty citing user negligence when the product is less than two and a half months old and hardly used. Would avoid any Eng Siang electronics in the future to prevent further headaches
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joshua ong on Google
★ ★ ★ ★ ★ Bad after sales service refused to grant warranty even with official receipt given by purchase store. Product becomes faulty in short period.
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DYPH on Google
★ ★ ★ ★ ★ Bad service. Sent in my Shure A50 for replacement in 18 Apr. No updates from them. When I called, the PIC Felicia told me there's supply chain issue and I can expect to receive it in Jun. Now it's end of June and I did not receive any further updates. Just called them again and now they say it's further delayed to August. And the warranty date will not be extended.
Sure, I understand that this is the issue caused by Shure, but at least have some decent customer service and proactively inform us! Instead, this Felicia just keeps defending herself saying it's not their fault and that there's nothing they can do....
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