Grab - 4 Cairnhill Rise

Poor food delivery service. Customer pay first and talk later if there's any issue.

Beware. Do not order anything after 10pm because they won’t have any contact points to allow you to escalate or cancel your orders even if it’s for reasons beyond the clients control (e.g. no driver to collect the delivery). It’s a very one sided application/business that doesn’t think from a client experience perspective. Big company bullying the retail small joe.

The worst delivery app ever. Pre-ordered our food for this evening and even added tips for the drivers. When they couldn't reach us and we called back a few times, no answer and the chat support staff claimed the driver had thrown the food away in accordance to their standard operating procedure. Even said they cannot provide a refund as the food was already 'delivered' though it was thrown away by their drivers. Am boycotting Grab as a whole from now onwards. You should not be allowed to operate a business when you have zero interest in fulfilling the needs of your customers.