Holiday Inn Express Singapore Clarke Quay, an IHG Hotel - Holiday Inn Express Singapore Clarke Quay

The hotel is very compact. Breakfast items quite limited and also very crowded due to limited space. Rooms were clean. The pillows are a little roo soft. Currently nursing a backache because literally they are too soft. Staff were nice but the hotel needs an update. TV is not smart. Lifts don't ding when they open so you have to constantly check if the lift has arrived from the three lift landings.

This hotel is an expensive refugee / construction worker camp. The rooms are really small. I think that breakfast is better in jail. No hot chocolate, no real bread, no cheese, no ham. The croissants are frozen and thick. I am French. I just could not eat those. Disgusting. The eggs were from powder eggs. The juice were not natural. We were feeding ourselves rather than eating. The hotel is full of construction workers from “abroad”. Nobody respected distancing in the line of the breakfast. People were in pyjama. Skipping the lines constantly. The staff is unable to follow instructions. They barely speak English, only Chinese. Some of them had huge B.O. The manager called Sue was extremely incompetent. Not good enough for Singapore. Sorry. We would need to be paid to go back. I really do not recommend this hotel at all in Singapore.

Initially my perspectives for this hotel was wrong when I checked-in the hotel. But actually the rooms were very comfortable, and the staff was amazing. They went over and beyond to help make my stay enjoyable. I highly recommend this hotel for anyone visiting Singapore, if you prefer to stay around Clarke Quay. Front desk staff is extremely efficient, pleasant and helpful. Special mentions to Ms. Inthu and Mr.Jonathan for their extended support during my stay at hotel. I had some issues with my credit card transaction for reservation during my stay, very maturely handed by your staff Ms. Inthu and resolved it with ease , avoiding last minute trouble during my checkout. Special thanks to her and her team for taking care of me during my self -isolation in the hotel. Arranged timely food for me and also very concern towards my health aspects. Breakfast Buffet menu seems to be repetitive, can be improved. Perfect hotel for gateway weekend and took advantage of walk-down to nearby visiting places and also for dinning.

This is a no fuss hotel. Rooms are small but clean. Beds and towels are very clean. Breakfast provided is standard with scrambled eggs, toast, fruits. This hotel seems to cater more for business travellers. But nonetheless,my family with 2 kids enjoyed the quiet rooftop pool.

Rooms are small but comfortable. The service would have been 5 Star but for the poor breakfast spread in the 5 days of stay. It has to be the worse of the holiday inns that i stayed in over the years. There is no egg counter and spread is disappointing in terms of local variety and taste. Hope the chef can improve. Staff are great ? and location is superb.

Excellent hotel. Centrally located, important sights, restaurants, public transport within walking distance. Fantastic staff. The breakfast team is amazing. Serene remembers which coffee or tea the guests prefer. All the staff make you feel at home. Rooms are spacious and spotlessly clean. Great pool.

Overall clean, though some dust was still visible by the coffee pot area. The fridge, to my surprise, was not stocked with drinks. The bathroom area was clean and well equipped. The Dove soap and shampoo were a pleasant surprise. The lack of a power plug by one of the nightstand was very disappointing. The room is facing the building across the street so is recommended to keep the curtain down. The bed is amazing though, including the pillows. You get soft and hard pillow and the mattress seems to be soft to extra soft. Breakfast is good to very good. Not too many fruits though. However, I would say is very likely you will be satisfied with the overall experience. The customer service is a little bit on a "rush" setup and while I understand why that might happen, is also slightly disappointing as you get the feeling that you are not properly valued. An exception to this would be one of their managers who took her time to chat with us for like 30 min to share some of their on going project to raise awareness for local food farmers. The location is not the best, but with a Grab you can pretty much get to any important location in 10 to 30 minutes. The hotel doesn't allow you to check out late, but they are keeping your luggage in case you have a late night flight, free of charge.

Well located hotel right on the edge of Clarke quay. Quiet street but just a few minutes from the riverside area with bars and restaurants. The hotel is modern with great little relaxing cafe and restaurant that benefits from indoor and outdoor seating areas where you can relax. Tables are well spaced out so as not to feel Uncomfortable and too close to others. The rooms are small but have everything you need although people sometimes left trash near the elevators which was annoying. Staff are super friendly, and a shout out to Stephanie at the front desk for being so incredibly helpful both at the hotel and with advice on our trip to Malacca. She’s a star and should be recognized by her manager. There is a cool rooftop with a nice pool and jacuzzi along with seating areas to catch some sun and relax surrounded by trees and plants making for a comfortable feeling. Great little city hotel. Recommend a stay.