Hotel Royal

Great big rooms and clean bathrooms. Food at ground floor prices was very reasonable.. easily accessible to a nearby shopping centre United Square for food and groceries if required.. only 5-10mins walk away…

Great customer service. The check in counter help us upgrade our room without charges. However do take note their breakfast is not buffet style. Is by set meal one.

Hotel is good but for me the room I booked earlier didn't get. Book for king size bed room but provided 2 single bed room. Customer service also weak . If order any grab food no deliver toll room door and we as customer need go down to collect ownself . Compare to other hotel in servicing , this hotel I'll provide 1 of 5.

Old established hotel, some things are still from the old era like the coffee shop. Rooms are well kept, amenities in room are complete and sufficient for guest use. Yes old hotel but they upkeep to the trend of a modern hotel.

The rooms was really spacious and the view was damn good! The buffet breakfast spread was really nice with a diverse options for veg and non veg. Also this place is just a 6 min walk from the Newton MRT station and also has a bus stop right in front of its grand porch - so city hopping is convenient and easy!

We were lucky to get the room we booked and a good sized bed. But we did hear that it's a first come first serve thing. It's a possibility to not get the room you booked. Good price though for a hotel with a bathtub and swimming pool. Decent furnishings. A little dated and not much to do but good enough for a short getaway.

Slow and backward administrative process that is still paper-based. Unable to check in when guest that made the booking was not present. Was told that a hold had to be made on credit card because the guest who booked was not present at check-in even though room had already been fully paid for via third-party portal. Even though it was supposed to be a hold and the staff claimed as such, it turned out to be a charge and time and effort had to be wasted to get the hotel to reverse it. Hotel location is reasonably good with amenities within walking distance, but that is about it. Centralized air-conditioning was not effective in cooling room even when adjusted to lowest temperature. Room cleanliness was subpar with ants on table and dirty carpeting. Tiled flooring in room and bathroom was greasy from previous occupants walking barefooted. Part of the flushing mechanism of toilet bowl was stuck. Other furnishings are about what can be expected of a low-end budget hotel - the hotel has seen better days, and the setup showed its age. For the price, there are better hotels with better amenities. Not recommended unless one must stay in the area.

Hotel Royal was a decent hotel and a not bad hotel. We came here around March 2018 and stayed for 5 days. The Location is nice since it is close to Newton station. The pool was nice as well since it was outside although we saw some staff that were smoking at the time. Breakfast was decent with many options and choices. The rooms were nice and we stayed on the top of the tower and we had a nice view the rooms were nice on average and cleaned although I expected better and a nicer room. Since it kind of felt dirty. All in all it was nice and customer service was okay and decent and since it close to the mall you could walk from the mall and it the hotel is in front of the school which was cool to see primary school students attending their clases. When we come back I hope to choose another nice hotel maybe close to the city centre. All in all not a bad hotel. It is best at average.