Hua Zai HK Style Roasted Delight Rice Noodle - 308 Anchorvale Rd

Both orders were take away. The first time I ordered a whole chicken I thought it was my imagination that one drumstick was missing. Ordered a whole chicken again today, my husband who is taller saw the staff place a drumstick and part of the breast back on the counter. When we went back I checked and there was only one drumstick. Very dishonest. I will be boycotting this store.

This is to share my personal experience with GrabFood Singapore on Friday 5 July 2019. The food I ordered from GrabFood is from “Hua Zai HK Style Roasted Delight Rice & Noodle (Sembawang Outlet). It is located at: Blk 463 Sembawang Drive, Sembawang Riverlodge, #01-01, Singapore 750463. This food store have several branches in Singapore. I ordered a whole roasted duck as well as 1/2 kg (500 grams) of Char Siew via GrabFood at S$ 40.50 Nett (after using a S$20 Grab Coupon) for my family. When the food arrived and my mum open the packing, she found that the Char Siew is “extremely little” and suspected something is amiss. She then contacted me and I rushed home to attend to the matter. I then took out my “Digital Weighing Machine” and found out to my horror that the Char Siew only weigh “360 grams”. I contacted Grab Hotline and was told to file an “online customer service support”, which I do so later. As the food shop is nearby my house, I took the whole food package and paid them a visit. The shop staff don’t seemed to be bothered to my complain and directed me to call their person-in-charge (PIC). After several attempts, the PIC finally answered my phone call. The food menu has indicated 1/2 Kg (i.e. 500 grams) for the Char Siew and why I am only given 360 grams? This is a shortage around 25%. At the end, the food shop finally gave me a “300 grams of Char Siew” as a “make up” after a long wait around 30 minutes. This case shouldn’t have happened. It is unknown and remain a question mark whether the food stall staff or the Grab delivery boy has short-changed or taken my “Char Siew” initially. A lot of time and effort have been wasted on this matter if the related party are sincere doing business ethically.

Full of thick dust on top of where I'm collecting my food. Disgusting dirty shop!

Order through delivery platform, cost $25.90. Portion for 2 pax. With no rice included.

$6.70 seriously?! Worst than a $4 chicken rice portion! Wish them good luck with their business and attitude…

Firstly, took my order wrongly. Never mind I don’t mind change roasted duck to char siew. But look at the portion! This is pathetic! One star for the char siew which is quite decent. But roasted pork is dry and tastes horrible! There is a weird taste in it! And it was cold. One of the worst roasted pork!

Very tasty and value for money portion. The soup is different daily too, not to mention it's free. Near closing, the soup ingredients will also be in so you will get more vegetables as well. Anyway, this is during the revamped launch and this is at the promo price of $1. After the promo period, they have a daily deal for chicken noodle and wanton mee, from 8am - 11am for just $2.50. Really nice

know this stall through food delivery platform. And know that they have Dang Gui Roasted Duck. However the Dang Gui taste is not enough. Totally cannot Compare to Dian Xiao Er Dang Gui roasted Duck. No fight at all! Maybe next time I will try dine in. Roasted pork is not tender enough. The Source Chicken ok...not bad!