HUGO Menswear Store - 2 Bayfront Ave

one of my fav place to go

Fantastic store!

Fantastic store! Great selection of casual wear, better stocked than the Mandarin Gallery and Ngee Ann City stores in my opinion

We went in asking about an item that had been out of production for a while. The staff were rude, impatient and unhelpful, didn't even suggest any alternatives and just said we could look ourselves. It took a while to get their attention too. Poor service for a big brand like Hugo boss...

I would like to commend the store supervisor, Amy, for her outstanding service. I had received a Christmas present, but wanted to exchange it for a different size/item. That means that I would bring no additional revenue to the store. Despite that, Amy took significant effort to help me find an item that I liked. She brought out all the items with my size available for me to choose. Unfortunately none of them suited me. Instead, I had my eye on a sweater but the store didn't have it in my size. Amy immediately checked the inventory in other outlets, but nothing showed up. In the end, I decided to go to another outlet to try my luck. The next day, Amy contacted me to tell me that she had found a very similar item at the Jewel outlet in my size, and then she had collected it on my behalf. Amy went out of the way to help me, even though it brought no additional sales to her. I have never been to a retail store with such outstanding service, and will certainly go back the next time I want something from Hugo. I hope the company would recognize Amy for her excellence in service.