Ideali Home - One Raffles Place Mall
4.5/5
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based on 8 reviews
Contact Ideali Home
Address : | Singapore 048616 |
Phone : | π +7788 |
Postal code : | 02-01 |
Website : | https://idealihome.com/ |
Categories : | |
City : | Ideali Home |
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T X on Google
β β β β β The company might be good in the beginning, but now itβs horrible. Ordered last year and still havenβt received the item! The customer service disappeared and never respond. Please stay away from this company.
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Donna Schuettler-Teo on Google
β β β β β Services was great! I get updates of my order and it was delivered within the time frame provided. Fantastic price as compared to buying from a local agent. I strongly recommend and would buy again myself in the future.
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YX on Google
β β β β β TLDR; Ideali is a genuine company providing genuine goods but can improve on their delivery process and communication. Go with them if you really like an item that is not available in SG, hope that it is stock, or are willing to wait.
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Good customer service in the beginning. 2 stars docked for delayed delivery and poor communication on the anticipated delivery.
I ordered a Miele dishwasher in October which was indicated as in stock on their website. Customer service was prompt but could not provide confirmation on delivery date. It was supposed to arrive 5-6 weeks later. Repeated chasers only say it should be in stock and they have to check with suppliers. Thereafter they stopped replying on updates. I only received the item 4.5 months later.
Experience with the actual delivery also left much to be desired. The delivery date was changed twice by them - all 3 dates within the week.
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Yasmin E Angullia on Google
β β β β β Service was excellent. Bought an oven that is not sold in Sg, Item was air freighted & received in good order for a new home. Customer services addressed my concerns promptly n guided me via WhatsApp for shipment updates. Kudos to the support team. Well done
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Eugene Wong on Google
β β β β β Amazing service and prices. Different brands delivered at different times because of the country origin even though orders were same invoice but that was no issue to me. Although, I had to pay GST to DHL delivery for 1 of the shipment but that was promptly refunded by Idealihome. More importantly, the prices were great and for the skeptics this is confirm plus chop legit.
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Keith Ho on Google
β β β β β Wanted to buy a Miele steamer at the mall, but got quite turned off by the ridiculous price here. Luckily a friend recommended Ideali and managed to get it at 40% off MSRP. Thing works like a beast and has been failproof after intensive use.
Besides the COVID logistics nightmare, services was top notch and felt like I bought the same thing at the store without having to wait for the next shipment that will arrive next year.
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Michael on Google
β β β β β We decided to purchase a Minotti sofa (very expensive!!) from Ideali because they were more than 50% cheaper than the local dealers as advertised. Everything turn up okay, the sofa is perfect and came exactly as we imagined, took around 5 months to receive but finally received it and am very happy with it!
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Kenny Ouyang on Google
β β β β β Posting a long overdue review for Ideali since my renovation was delayed for many months.
I bought a Miele oven and Liebherr fridge from them. Worked with Richard and he was responsive and accommodating with holding and storing the items as long as possible. He told us it would take a few months to arrive and we were fine with waiting since our renovation had just started.
Also purchased their warranty and even with the added cost we still saved quite a bit compared to buying locally. Everything works fine and we are very happy with the items.
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