LHN Parking Pte Ltd - 10 Raeburn Park

Poor service by Shahrul, very rude and more interested in watching his shows and music can be heard over the intercom. Unprofessional service to the max.

Very bad customer service. cant solve customer issues. can only advise ppl to wait. Seems like using pigeon instead of telecommunication even from department to department. But still insist on using email to settle sales related cases. Tip: Please upgrade to the latest 5g and Sg working pace!

LHN Parking do not deserve any star at all. I waited for MORE than ONE month for them to reply my email but they still did not reply my email. Instead I have to call in twice. First time when I called in, they got the cheek to tell me they did not receive my email but I sent them a FEW emails. PLEASE DO NOT ENGAGE THEM AS YOUR PARKING PROVIDER, YOU WILL REGRET. SERVICE SUCKS, ATTITUDE SUCKS. i have no choice but to rate them 1 star but honestly they deserve none

Rude and unprofessional customer service, broken links within the company. Was asked to send all enquires via email. but took a week still no reply. call in customer service told me they will take 2WEEKS at least to reply??? Being a carpark vendor for various buildings (looks quite capable..) Please learn from other carpark vendors (eg.*tech settle within a day? ). I am not sure is just me or others feel it. It has always been a pain in the a*S to renew/add/change vehicle it will always take great strength and strong will to do it. need to keep chasing and always is just that one person who is able to handle the carpark enquires. lucky was able to renew after long persistent chasing. but it really almost cost my life!

I never knew such bad service still exist here.. I asked about the process to apply for season parking. One staff told me I have to create my profile online and apply online. I did but the start date option only allowed me to select a past date. I called them again. Another staff said after I create online, I have to call them to create the entry for the first time. After a week later, I call again to ask them to create the entry. Someone online did not know what I was talking and said would return my call. 5 mins later, the 3rd person informed me that I can't apply for this particular carpark in advance. I have to get into the carpark on the 1st day and apply it. I find it strange.... hence, I tried to apply it right away for the same day.... the system said I had to select start date as 28 Feb. I called to speak to the manager and she said I could speak to her, I informed her about the pain I had to go through, without any apologies but asked me to go to online to make payment as she has just created an invoice for me in 5 mins. I told her she should train her staffs but only get an answer. There is no way I could write to the manager as there is no email. I hope I could find out all the buildings that are having their service so that they will know to improve the SLA.

Horrible, slow response customer service & a non-compassionate company! Sent a refund enquiry & was told to expect a reply in 3 working days upon submission. After waiting for 1 entire week and no response, I called in and was told to wait for an email reply. Now then someone finally willing to read my enquiry. But this email reply is none other than a standard template kind of reply and was told no refund will be entertained (no one simply bother!). I am holding a valid complimentary ticket and my car is indeed parked in the building 3 days for service & repair, I paid for the workshop service and was given a complimentary ticket. I wasn’t feeling well on the day due to the after-effect of covid jab, which lead to me unable to pull out the cash card in time before the gantry deducted $74. The parking system wasn’t abused as the complimentary ticket was given for the purpose to workshop’s customers to claim their parking. This is a genuine case and without even considering all the factors involved in this situation, I was given a cold reply which is just a standard template to reject my request. Covid is a trying period for everyone. And its just so discouraging dealing with cold and non-compassionate people/company. UPDATES: When I sent my enquiry, there wasn’t any reply after 1 whole week, and I need to call to chase before someone finally willing to reply me after another few hours, with a cold and standard template reply. Surprisingly a negative review can receive such a long explanation within a day. I understand that employees can be overwhelmed at times, but is “no reply” acceptable? Looking at the other reviews below, seems like this is an expected issue experienced by many other frustrated end users. HDB parking won’t be dealing with any lesser enquires but they are responsive and compassionate with the willingness to explore options to work with the car owners. Seems like private operator like yourself, after “pocketed” the money, it’s almost impossible to “cough it out” anymore despite whatever genuine reason. Btw, being lethargic and lead to me didn’t pull out the cash card doesn’t means that I am unable to operate a vehicle properly & carefully. Nevertheless, this is a bad experience that I wish to warn others.

We were stuck at the gantry of a parking lot for about 30 minutes. We called the customer hotline for about 30minutes and pressed the help button as well with no response. Tried 3 different cards and all got rejected. Just a complete waste of time