Mercedes-Benz Authorised Service Center (Pandan Loop) - 188 Pandan Loop

Good and Fast service. Nice lounge area with refreshment while u wait ..

Advisor is courteous but be prepared to pay premium for the repairs. It's up to individual

Great ambience & courteous service. Trained personnel would be assigned to your car service needs.

Very good service. Free quality beverages at cafe-like setting is comfortable and welcoming. Friendly staff too.

What makes a good company great. The true greatness of a company cannot be measured when things are doing well - it can only be measured when things goes wrong. For me, things went so wrong and this is where Cycle and Carriage differentiated themselves and showed that it is one of the great companies in Singapore. Background Story: Almost a year ago, I receive my brand new car manufactured by Mercedes-Benz factory in Kecskemet Hungary after a long 6 months wait. Like any new car owner, I am very excited to receive my shinny new ride - however I soon realised that I may have received a lemon from the factory. In the first 6 months that I have my car, it has been with Cycle and Carriage Pandan Loop almost every other month for different sets of issues. It is unfortunate, it is troublesome, it is painful - however, thanks to Cycle and Carriage Pandan Loop, they have made every possible effort to correct all the issues that I had in my car and made it as easy and trouble free for me as much as they can. After a few months, I have finally come to a conclusion that confirmed with a chop - I have received a lemon from the factory. I then wrote an email to CNC customer service and their management team was quick pick up on it - they took my car and perform a thorough inspection to fix what needs to be fix and to replace parts that needs to be replaced. In low margin, mass produced car, there will always be a small percentage of production error that is bound to happen… I unfortunately received one but thankfully, I ordered my car from an authorised distributor, CNC… I can only imagine the amount of headache and the amount of money I need to spend if I go with a parallel importer instead. Lastly, the WOW moment for me was when one of their staff, Shahrail apologised to me for all the issues that I have been having. I told him it’s not his fault and that the issues I’m having was all the way back from the factory - however, without hesitation, he replied, “we all represent the company, and it’s all our responsibility…” WOW… just… WOW…. This shows that CNC Pandan Loop that they have that culture of ownership baked deep within the organisation. Finally now all my issues have been settled, and hopefully no more new issue will come up. To Mr. Chris Brown, Ms. Wendy Heng, Mr. Mohammad, Ms. Joanne Kho, Mr. Shahrail, all the engineers and technicians, and to all the wonderful folks at CNC Pandan Loop, from the bottom of my heart, thank you all for everything.

Authorised service centre for mercedes As usual excellent service, nice breakfast and coffee. Shuttle serivce to the nearest mrt. Massage chairs available, chillax. payment can be quite horrific, my advice is pay n go. Services mentioned above are included in the bill. Check invoice details can be blood boiling.

This is the authorised service centre from Mercedes Benz sold by the local distributor Cycle and Carriage. Counter staff were nice and friendly, and I quite liked browsing at the merchandise corner. For Mercedes fans, I think this has to be one of the best places to see the different models sold here. Saw a few variants which I did not even manage to spot at the showroom as well. But as it is after all a workshop, there isn’t much things to do, and I can’t see myself spending any significant amount of time here.

In a nutshell what to expect at the Pandan Loop branch. A nice Mercedes Benz service centre. Place is comfortable with a quiet resting area. There is a small cafeteria where complimentary drinks and snacks are served. At the MB shop, I reckon that the lifestyle accessories were sold at ridiculous prices. Located within an industrial estate, MB offers free shuttle service to Clementi MRT until 1045am.