Singapore Airlines - 25 Airline Rd

Had a chance to fly first class from London to Singapore on a 777. Whilst the service was very good I thought the cabin and the amenities was not up to Emirates a380 standard. I understand the cabin is smaller but the little things that Emirates do such the little snack boxes make it a better journey

33 hours on hold waiting for terrible customer service My family and I have flight credits for an unused pre-covid return flight from Auckland to Copenhagen and we are trying to book that along with a new flight back to NZ from Copenhagen in July. I have spent a total of 33hrs(yes, 33!) trying to get hold of Singapore Airlines over the past 7 weeks (I am currently listening to the wonderful waiting tune having been on hold for 1 hour and 38 minutes). I succeeded twice in getting through to an agent. Both times they apologised profusely and I was promised a call back within 48hrs. I have never received those call backs. The last person was a Mary Jane at the Singapore Office, who said, that she would always keep a promise and guaranteed me a call back. Both times I was told that they could not give me a figure on the outstanding ticket value, or the price for the new tickets, which we were booked on on April 6th 2022. This had to be done manually and would take 24-48hrs. I have previously flown with SingaporeAir, and I do appreciate how tough it has been for the industry. I have always been happy to pay the premium for their service, but they seem to be an absolute mess now, and, unless you fly business or higher, I would definitely consider flying with someone else!

I booked ticket on Booking Ref Number: "5TQYAG" on flight UA61 and UA2324 on 2nd June 2022 MEL-EWR and when we arrived at the airport, there was no such flight. SIA never informed us of the cancellation. Later when i researched into flight history, this flight never existed. It was never meant to fly that day. They knew it but did not inform us. We did pre-departure covid19 tests and hired taxis and incurred costs. They never bothered to even help put us on the next available flight although there many available flights. Many calls (hours) to SIA office, and two visits to the SIA office (Melb airport) but still no help. All they said was SORRY it was their mistake and they ACCEPT THE MISTAKE and they will refund the money. That's all. We were left stranded having to buy last minute tickets (expensive) with no compensation for the mistake made by SIA. Very disappointed on how SIA handled the situation :-(

SIA is very good at using Covid flu as an excuse for not providing some basic services. Not only they don't answer phone calls they don't respond to emails either ( i have waited for a few weeks). However their in-flight crews and in-flight services are not bad.

Really really disappointed with the security staff at the gate D36, flight TR 018 on 04/05/02022 for 0220 hrs. Female security staff was very rude and racist. i have been to many countries and security checks, never had such experience. Didn’t expect this from this reputed airline. She should trained for how to communicate in a manner with customers as we pay for our flights to have a good service. Disappointing ?

They are not picking up their phones we've been trying to reach them for 2 whole days now and even their baggage customer service is pretending to not hear you on the phone and hangs up. This airline is overrated, overpriced. Better book on Lufthansa or Qatar Airways.

I have never seen any airline with such a disgusting contact center like Singapore Airlines in Singapore - supposed to be their hometown and flagship property. It takes hours for someone to respond and that person tells you he or she is not trained for such bookings and that they will tell the other department to call back. That call never comes and even if they eventually call after few days , by that time the seats have disappeared. SIA has lost every drop of respect and decency which they had and have slipped down from a first class airline to becoming a third class airline!!!!

We were traveling on our honeymoon and met the most friendly and professional team on the Singapore airlines’ flight. As a nice surprise, the cabin crew took time to handwriting a greeting card along with the legendary honeymoon bears. We enjoyed our time with SQ, looking forward to travel with SQ on our next flight!