Supreme Boutique Spa

This was my first visit to Supreme Q.X Beauty Spa and I must confess that the experience was great. Nicole, the consultant was professional and was detailed in explaining the various treatment offered by the spa. Through her detailed explanation, I decided to go with the “Bojin” and facial massage to tackle my puffy eyes and face water retention problem. Alice, the masseuse did a fantastic job delivering the “Bojin” and face treatment massage. I felt totally relaxed throughout the entire process and at the end of it all, rejuvenating. It was a great first experience but totally unexpected. Thank you Supreme Q.X. Beauty Spa (Bishan Outlet)

I am happy with the services given by Xiao Xue and Alicia. Impressed with the body bojin. Treatment can relieve my body aches and no longer feel lethargic. As for the facial it also helps in alleviating my sensitivity. My skin is better and not so dry as before. Nicole and Christine are also very professional. They know what I need and recommend the services I require. Thanks to supreme qx!

I have been visited this salon for few years already. The reasons to keep me coming back are: 1. The manager of the salon "Nicole" never hard sale their products and services to me which make me feel ease to visit here. She is always friendly and attentive to customers. 2. I like the beautician "Alice" who always providing professional service to me. I really like her skill, so far she is the best beautician to me.

I had facial at Supreme Q.X. for more than 5 years. All the staffs are very friendly. I love their bojin facial very much. Xue and Fion are always attentive and clearly explained every steps they do. I like their professional service. Due to my recent neck and backache problems, I was convinced by Nicole and Christine to have a trial on the bojin massage. Lisa is also professional on her massage service. It really helps to ease my problems. Keep up your good work everyone!

I'm been visiting supreme Q. X. Bishan branch more than 15 years. They service is excellent and good in the body treatment. I love Nicole team of the staff in supreme. Whenever I came to do massage, they just like my family members. Caring and expert in solving problem point in my body. I very appreciated them to reduce my pain in my body and I'm totally relax. Especially, I want to thank my body therapist, Ms. Alicia and Joanne, also face therapist Ms Alice, they are professional and taking a good care of my body and face. I strongly recommend supreme q. x beauty come Bishan to try their service and they do care every customer needs.

Went for my first facial treatment at Supreme Q.X Bishan Outlet. Nicole is really friendly in guiding me the treatment process and gave me a skin analysis on my condition. Through the skin analysis, we proceeded with the suitable treatment for my case. Alice is really experienced in extracting during the facial process, and even gave me good skin care tips. Spa is very clean and felt like home. Super relax!! can see improvement after 1st session. Glad to start my skin care journey with them! Look no further for a good spa skin treatment!?

Came to Pacific Plaza branch for bojin and massage with Janice. Service was great. Reduced my pain and felt relaxed.

I bought a massage package after using a deal from Groupon many years ago, they tried hard selling me into 10+10 sessions for $1580 (apparently old price), now increased to $1980. Price wise not even considered cheap, treatment wise so-so. Cannot even compete with places like Natureland. Visited them on 17/06/2022 and had a very terrible experience. Wanted to finish up my last session, kind of forgot what I have since it's been years since I visited (at least 4 years since my last session). Made appointment pretty easily and made it the day before. When I arrived, they asked me to sign in and no discussion of what my package was. Just straight into treatment room. Mind you, my last session was YEARS ago. Massage was decent, not the best but it wasn't bad. Didn't ask for the masseur's name (big mistake). Could feel masseur was falling asleep midway through the session (appt was at 2:30pm - perhaps food coma??) and towards the end she was telling me my body need bojin and the front counter staff should have told me about that treatment since it's better suited for me body. I just replied neutrally since I honestly forgot what my package consisted of. AFTER my treatment when they served me tea, the masseur only realised that my package had bojin and even exclaimed this aloud to herself. I was also shocked because how can a masseur that attended to me not know what I have in my package? 1. Front counter staff should have informed masseur of what a customer's package consist of 2. From your records my last sessions was YEARS ago, shouldn't a staff refresh a customer's memory? When I called to check what I have, staff mentioned 60 mins massage as well. How can an establishment blame a customer for not telling the masseur what we want if we don't know what we have? 3. Masseur clearly wasn't aware of my package, otherwise she could have correctly recommended a treatment Called the hotline afterwards and told them about my situation but nothing could be done. They passed on the phone to the masseur (last person I spoke to) and she was RUDE about it. She even said I'm calling them now to cause a PROBLEM as they will not do anything else. She compared having a meal at MacDonald VS having a treatment at Supreme Q.X Beauty Spa.... I didn't know to laugh or to cry. Refused to give me her name too - why are you guilty of your poor customer service? That middle aged lady even challenged me to go to the store to find her and ask for her name if I dare, is this the 90s? Still having this kind of attitude to a customer? Mind you, I was never rude. I never shouted, I never raised my voice. Ultimately, this place twist and turn stories to stand in a better place than a customer. Previously mentioned can share package but now when things are in this situation staff said no sharing. Honestly, this is not even the masseur's fault I'm confused as to why the manager passed the phone to her. Is it because the middle aged masseur can better tell off a customer rudely without hurting the image of the place? Anyway no apologies were made, no after sales/treatment service. I'm appalled this place actually has stars like Zoe Tay going there. Or maybe they ONLY need people like that going there to sustain their business. For the normal people like us - we are treated like dirt. I'm so glad I didn't continue to sign on a package with them. If money can buy better service and attitude I'd rather go to bigger establishments like Adeva. Rude, snobbish staff. Disgusting. TO NOTE: I'm writing this review here even though I visited the orchard branch because they're closing down the orchard branch and the middle aged masseur will be going to the Bishan branch. Want to warn new customers of the service the Scott's road branch has.