TD Ameritrade Singapore Pte. Ltd.
1.4/5
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based on 8 reviews
Contact TD Ameritrade Singapore Pte. Ltd.
| Address : | Millenia Tower, Singapore 039192 |
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| Phone : | ๐ +8 | ||||||||||||||
| Website : | https://www.tdameritrade.com.sg/ | ||||||||||||||
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| City : | Millenia Tower |
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Janice Ooi on Google
โ โ โ โ โ Wanted to thank TD Ameritrade SG customer service in attending my enquiries regarding account opening. My account opening process took about 10 days.
Although communication skills of customer service staff have some room for improvement, but thank you so much for getting the job done in time. Much appreciated!
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YI SHAN MOO on Google
โ โ โ โ โ lousy administration, keep on changing the person incharge for just a simple issue- changing address, then at the end, problem not solve, then don't bother... Now their head very big, they think they are the only broker with MAS approved then act like big chunk here.
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Bao Cheng on Google
โ โ โ โ โ Called TD AMERITRADE at 11pm Sg time regarding inability to open any positions. Waited for 1 hour 5 mins before someone picked up and hung up on me. Texted text support during all this while and nobody answered too. Just how many people are actually working (answer was none- workday has ended, see below for more) - just the building's security guards? Shame on the terrible delay in service. I suggest you take your business somewhere else where people can serve you faster when you are in a hurry to trade. Understood the next day working day had ended Singapore time so calls at night are directed to U.S - so, due to toll free issues, use a landline and not a mobile line to get answered. So sorry about the outburst but going forward, it would be neat to 1) have a message that says your call is forwarded to the u.s now that TD office is closed as new traders wouldn't know this. 2) have a better chat support like before. Replies were much faster in the past.
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Boon Tong Lim on Google
โ โ โ โ โ I requested for withdrawal via Wire Transfer on 5 May 2022, till 12 May 2022 which is more than 4 working days. The fund is still not in yet. The Customer Service is extremenly bad as well. Hanged up my phone after admitting that the Funding Department has overlooked my request. She didn't even attempt to call back. Bad experience.
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D W on Google
โ โ โ โ โ I was quite reluctant to open account with TD Ameritrade after seeing so many 1-star reviews.
But after trying TOS platform which is so far the most professional platform, I decided to give it a try. Account approved within 4 days (should be faster as I made some errors during filling up the application form). Also tried to call the customer service in the afternoon of working day (SG time), someone answered within 5 mins.
I guess that the operation issue may have been resolved. Or I am just purely lucky.
Anyway, these are my experience. Hopefully it can help a bit.
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Pan Kah Fei on Google
โ โ โ โ โ The customer service(SG) is just awful. I having log in issue and some of the trades are still pending. But customer service unable to do anything on the first call (after waiting for 30 mins), he just open another ticket and ask me to call in again later. I feel really insecure now not knowing my account is being hacked or what..
Such a tragedy
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Chris Koh on Google
โ โ โ โ โ Took 1 month+ to open my own account. Horrendously understaffed and requires multiple email follow up. I think if you don't follow up you'll never get your account opened.
Frankly this service isn't worth the zero commission. You basically get no support so if you screw up you are on your own lol.
Also note that SGD deposits are converted at bank rates into USD. If you want more clarity on the rates you get better use some service like wise to move your money directly into their US deposit account. Probably would save you money.
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Izzie Wong on Google
โ โ โ โ โ I didnโt look at the reviews before opening an account. I opened it based off the good reviews of the thinkorswim app. But honestly, either Iโm lucky or theyโve improved a lot since these reviews.
Iโve had the odd issue here and there which required me to contact TDAmeritrade but everyone on the phone has been pleasant and competent. Iโve called at many different hours (11pm, 7am, 4pm) but have not experienced any issues with super long waiting times or anything.
All good so far.
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