ViewQwest - Suntec Flagship Store - #02 ViewQwest - Suntec Flagship Store

Their Twitter is dead. They hide comments on Facebook. Updates are important to customers as some of us depend on Internet connection for our income. I supported them when they first came out but the non-responsive trend is disappointing.

Beware of ViewQwest, they charge your card without consent and refuse to let me terminate my contract. Worst ISP in Singapore. I had to cancel my card, or it will get charged again for their services which I told them I don't want. They even had the gall to send me a email telling me that your card could not be charged despite my multiple emails to tell them I will not be resubscribing. What a joke.

Store was closed before the indicated 8pm. Called at 730pm but no one picked up. Was there at 744pm and the store was indeed empty. Skiving?

Don’t bother to call in when having issues, customer service team and technical team will keep Taiji between two department. Request to speak to manager/in charge regarding the issue can only wait for 48 hours to call back. Asked for call/case reference number to prevent repeating the whole incident to customer service again, reference number denied. Good luck to whoever signed with ViewQwest and wants to follow up with their case. Just signed up 2 years contract and will regret for next 23 months

20 October 2021: Just experienced the worst possible on-boarding process….They didn’t show up the for a modem installation scheduled in the morning. No notifications & no replies to my emails until 1700hrs. Total waste of my day for which I had made arrangements to be home. Could not be less professional. I already regret not reading these reviews before and looking at other posts, I’m now just hoping for the best regarding the actual internet speed & stability. Highly disappointed & it’s only the 1st day of my 2 years contract Update 27 October 2021: Subsequent to the terrible onboarding process and "forgotten" installation appointment, someone from the customer service called to offer a waiver of Netlinktrust activation fee, since in their opinion, "NetlinkTrust were responsible" ( it was great to hear ViewQuest could take their responsibilities and acknowledge their shortcomings - NOT ). Cherry on top of the cake (if it was possible:) - that same activation fee which was offered to be waived is now ADDED to my first bill, meaning I'm being charged what NetlinkTrust WAIVED to Viewquest on their end ! Amazing!! fantastic ! shame on you!! - their customers service email address does not accept responses (full mailbox, how surprising...) You guys need to wake up and become a real business. This is handled with complete lack of professionalism. The lack of processes and communication amongst VIEWQUEST departments is SHOCKING. Certainly CANNOT BE TRUSTED.

THIS IS THE WORST CONTRACT IVE EVER SIGNED IN MY ENTIRE LIFE!!!! 100% REGRET!!!!! !! 100% REGRET!!!!! Do you think their prices are competitive anymore with all these hidden fees?

So glad that today is the day I’m returning the modem and be done with ViewQwest after 4 years with them. We lived thru the pandemic lockdown with intermittent internet that always seems to drop at night and over the weekends. Sometimes for few minutes, sometimes for close to an hour. Signal within the house is also terrible - frequently undetectable on our computers which is just 2 meters away from the modem. The customer service is of no help either. I wont ever use ViewQwest again.

I hope by posting here will allow some customers to be aware that their OneVoice is actually the home line. As I was new to ViewQwest, I did not quite understand this and was mislead into thinking this was just an add-on to allow crystal clear call as what they explained to me when I called them to clarify. What they miss out telling me, this is the actual home line. I proceed to cancel it without knowing that and now I have to pay $50 for the activation fee to reactivate back again even though I explained how I was mislead into cancelling it. I feel if they simply put it as home line instead of "OneVoice", such tragedy might be avoided. I just don't understand why they have to mislead customer with all their names given. And they have no empathy for customers. Truly disappointed with them. This shows they rather exploit your mistake and make a quick money on you rather than waiving off something that is not done on purpose. I hope they can do something about it to prevent any customers who might suffer the same issue as mine in future. At least make more detail explanation on the add-ons.