Abwin Service Pte. Ltd. - 17 Kaki Bukit Rd 4

Posting here as there seems to be too many good reviews (with reviewers all only have one review?) posted at AbwinM9 which makes me seriously doubt the authenticity. My friend had her car sent to Abwin for servicing after an accident and the spray paint work was really bad, there were bumps on the car where the spray paint was done. I don't know much about cars but I know that this is pretty basic. There was also consistent delays in the collection and constant chasing was required.

I would like to take this opportunity to share my experience at Abwin so that others can research and have a second opinion. I visited Abwin last week as they are the authorised workshop. For my insurance plan, I don’t have to engage the shop for my repair works. One of the manager showed me the many printed compliments and feedback from their customers. (Just texts that they printed but no signature or acknowledge or real handwritings from heir customers) of course, I took a risk to believe that their customers should be quite happy with their services although I have reservation if the reviews are legit. (No real customers’ handwriting, signature and acknowledgement, just printed texts). Initially, they are constant on the follow up and informed me that I most probably can collect my car at given date +|- 1 day. Then they suddenly texted me on Mon and informed me that there has been a delay by surveyor. Nothing has been mentioned on what’s the potential impact. It’s a comment tactic that people use. After that the communication simply gets lesser and lesser by the female Malay CSO. She keeps saying that delay is caused by the surveyor being late. FYI, there is a booked time slot for the surveyor to come. I told her that I need the car and has fixed my appointment the day after the latest date that she told me that I can collect my car. If the delay is caused by miscommunication and lateness to follow up, I request fair service for free usage of car as I cannot use my own car or they can pay me for the transport. However, they did not give any updates and insisted that surveyor came out of goodwill. At this point of time, I still have not collected my car. They did not bother to even call and explain. I hope my experience can give other potential customers some information. It’s definitely one of the worst experience I had at a car workshop.