Baby's Whisperer - Baby's Whisperer

Engaging them was the worst decision ever. Nanny is not trained and landed baby in hospital.

Agent last minute informed us about nanny having some 'emergency' so have to stop the service with us. Agreed to give us a replacement, but last min come with some lame lies on their company got suspended due to suspected covid case.

READ THIS BEFORE ENGAGING SERVICES WITH BABY’s WHISPERER PRIVATE LIMITED Read my review in their Facebook for more information. But to summarise: - Beware of Over Selling by them. Get them to put everything that they have agreed into contract - Don't expect too much just because their confinement nannies are supposed to be trained by Thomson Medical Centre (You will understand once you read my review in their facebook) The confinement nanny that i engaged went through the training not long before the service!! - Don't expect too much from the agent. At least for me, the agent is never on my side. Check their facebook review (I am not the only one who felt that way) My personal thoughts: I believe they definitely have some good CL (Because their Facebook review is high) but if the service has any hiccup (like those who have given bad review about them, including me) be prepared to face the worst type of service you can get. Remember to read their negative review. I believe you can get a lot of similarities. If given another choice, I will never go for them ever again. I hope you won’t make the same mistake as us. There are better CL out in the market. Ask around and good luck!

Carpooling on the last day is a disaster, plans for baby first month is disrupted due mismanagement from the company and transportation. Please provide families with a more accurate timing next time so they could plan their baby first month!

Madam Lee Saik Yin is very good with the baby. Appreciate the care she took with him. Really thankful for her help during this time. Thanks to Shelly (Baby's Whisperer) for the arrangements, she is responsive and good to deal with.

Extremely bad agency. Please be careful if you are thinking of hiring a nanny from baby's whisperer. Upon engagement, we told the agent that our house has NO ROOM as we live in a studio apartment, and they assured us that it was okay, and that the nanny can stay with us full time during confinement. We did suggest part time, but they assured us it is okay. We pre-selected the nanny based on a few bios that was sent over, however the nanny that they sent was not the one selected. We had no choice and agreed because I gave birth slightly earlier (4 days before EDD). Upon arrival, the nanny told us she wanted to LEAVE because she is not comfortable and was never informed that we live in a studio apartment without rooms. This was the first day that I was home with our first child, and this really brought us so much anxiety. The bosses and colleagues of the agency - NONE of them picked up my calls or even provided me with any explanation. One of them turned up at the door, and picked up the nanny, followed by transferring my deposit back on the spot. I am so appalled by the service of baby's whisperer and am even more shocked that they were approved to be in TMC. Not one of them apologised to us and we had to find a nanny at the last minute -- my husband and I were so clueless and had to survive the first few days without one. Motherhood is tough enough - the hormones, anxiety, depression that was caused by baby's whisperer is something I never want anyone to go through.

Was contemplating whether to waste time writing a review after such a terribly disappointing experience. Everything was a mistake from the start. Told the agent regarding the period I needed the nanny to come way before hand and even reminded them a few days in advance. Was informed on the afternoon itself that they had no nanny for me. On the same day the nanny was supposed to come?! We so desperately needed the help and the deposit was already paid months beforehand. They arranged for a nanny to come on the following day, no apologies, but the staff who accepted my business was willing to give a discount. Tbh I needed the help more than the discount. The first nanny who came was seriously tired and fell asleep within the first five mins of her head touching the pillow, and didn’t even realise my baby was crying. She also argued with us in the middle of the night when we confronted her on why she was so sleepy. Kept giving us attitude and scolding us that we were responsible for her bad mood. Like omg how can anyone be so unreasonable?! Immediately asked the agent for a replacement who could only come 2 days later. The replacement who sounded quite promising according to the agent, acted like some Prima Donna who owned our place and seemed more like the employer rather than a nanny. Had many wants and needs (e.g. buy stuff for her to consume) and expected us to fulfil them immediately on the day itself. This was despite us asking her a few days in advance whether she needed anything as we wanted to order our necessities in by delivery. Our family didn’t want to go out because of covid but she threatened us verbally knowing that we couldn’t find another nanny during the Malaysia MCO. We paid for a two month assignment and just a few days before the first month was up, the nanny dropped a bombshell on us that she has booked an air ticket back home to Malaysia, again no apologies no nothing. We only found out later that she hadn’t bought any ticket and we suspect she might have taken on another more lucrative assignment, whether on her own or arranged by the agent. If it’s the latter, this agent is seriously irresponsible and without any ethics. Again, no apologies no nothing from the agent. Nanny also often left my baby crying at night, waking the whole family up. In the day, she left me to take care of my baby from 8am-8pm, not sure what she was busy with. And when I tried to take a nap in the day when my baby is sleeping, she would purposely come into my room and make lots of noise. Don’t know what the hell is the problem with the nanny. I was wondering whether I was paying money to hire someone to make me suffer during confinement when I was supposed to rest during this period. You are better off taking your money elsewhere. Think any other nanny agency out there is better than Baby Whisperer. On the day the boss came to pick the nanny up, he didn’t even bother to say hello or sorry or thank you. Like we owe the company a million dollars. With this type of agent, you won’t expect the nannies to be good. Hire them at your own risk! Reply to owner: the nanny stood outside my house for 5 mins only. I let her wait AT the door, not outside, once I got a text from Alicia that you were downstairs. You know since my door was open when you came. And why I am not surprised that you didn’t acknowledge the part about you guys delaying my assignment by 1 day and ending early by 1 month. Oh and did I say that my electronic appliances were spoiled after she left and my electric bill was $400?! She took 2 half hour baths a day! Yes I am so thankful that your nanny left my baby crying at night and for me to look after my baby for 12 solid hours in the day. As to why she didn’t eat well, I only realised much later that she doesn’t like pork and the veges I bought. But she has never once feedback to me that she doesn’t have enough food. As for thankfulness, I will be thankful if your nanny has done a good job. But in the first place, isn’t taking care of mummy and baby part of her job scope? We paid your company and her for this

Just recently completed my third confinement over CNY and needless to say that due to the CNY period, there was an extra surcharge imposed which we have agreed to pay for given this was going to be my last pregnancy and with two elder kids to manage at home, I was hoping to be able to rest and recover better. However, the confinement service provided seems like a SUPER expensive tingkat (for the price paid) rather than a full blown confinement nanny service to look after mother and newborn. Approx. 40% of the other tasks specified in the contract , were in turn completed by or completed w heavy reliance on myself or my helper. **Credits to her that her cooking is generally good and she is happy to share her recipe when my helper helps her in the kitchen. She preferred to cook in the kitchen rather than looking after newborn. Her cooking time in the kitchen during the day would span from 7/8am to 1pm (approx. 5-6 hours) in the morning/afternoon. She would again start cooking from 5-7pm for dinner, with hours in between her resting time and maybe 1 hour for changing diapers, bathing and changing babies and feeding Based on observation, the output from the 5-6 hours in the kitchen are generally to boil a pot of bathing herbs + herbal soup + red dates tea (all of which were additional prepacked packages bought from the agency) , cooking breakfast (different sandwiches everyday + fruits) and lunch (often one dish - eg, tofu + pork + long beans or noodle soup) and minor dishwashing. As I have a helper at home, washing of dishes and cooking of the other staples like rice etc are generally completed by my helper instead. In my humble opinion as a mother of 3, not only does the nanny require heavy support from my helper and myself, the nanny is not well trained to look after baby for reasons highlighted below: 1) She was not able to catch and understand baby's cue for milk, and there's no urgency to feed baby, even after being reminded + baby's crying. Hence, the feeding usually falls back onto myself, my helper, and sometimes the husband. In the middle of the night, she would often miss baby's cue for milk and thus, I would often (almost every night) hear baby's scream for milk and thus proceed to help w heating up the BM. I would generally allow approx. 10 mins of lapse time before interfering. 2) She was not able to differentiate between chicken pox and baby acne. Eg, Baby's face had broken out w baby acne, and she asked if baby had chicken pox instead. I would imagine the level of anxiety I would have, had I been a first time mum. 3) She is more inclined to pass the baby to myself or the helper when baby's awake, just so she could go take her shower etc, even when my helper's busy doing the dishes or when I'm busy mending the 2 elder kids, or she would go to bed early, after passing the baby to me to put to sleep. 4) After week 2, newborn clothes were machine washed, instead of handwashed as stated in the contract (This was only found out after a casual conversation with my helper) 5) Baby's beddings was not changed (which my helper ended up changing). Her facial cloth was not changed and washed on a daily basis. (but rather on a weekly basis). Baby's closet became very messy after she had taken over for the duration of the confinement. Note: I was offered a replacement nanny on day -9 when I had noticed all the lapses but I did not take this up due to the potential COVID risk as the first nanny was tested w C+, just prior to arrival as well as the turn around time w replacing of the new nanny.