CWL Facilities Management Pte Ltd - #02-10 CWL Facilities Management Pte Ltd

They only offer 2100 for 8 to 8 work in condo caretaker at Mountbatten.Based on this rate, the basic is only around 1300, not worth to join. They did not promise me whether I can learn MCST experience if confirm after 3 months. When I went through the reviews on jobstreet, a condo manager left as he felt company have high KPI but not rewarding.

we own a residential property unit managed by CWL in serangoon/kovan area. I called in today to CWL office and my call was answered by Ms Kiyo. She is the rudest employee I have ever met, always overriding when i was speaking and asking about the repair that is supposed to be done at my unit. I had to ask her if she could be more polite to the property owners - after all, we are the ones paying her salary, if she does not realize that. Her job is to attend to listen to & address our complaints, but instead of doing that, she started raising her voice & was impatient throughout, & kept overriding when i was talking. The worst part came at the end of the call. I inquired about the repair work to the mechanical car that has not been functional since start of covid period (close to 2 years ago), and i asked her for an answer on how long is it going to take to fix it, since it has been so long. She kept saying management is taking steps to rectify it, but it has been close to 2 years, and it could easily take another 2 years without anything being done. She did not like what I pointed out, and promptly shut the phone on my face when i asked her to pass my inquiry on to her superior if she could not assist me with the queries. This is customer service at its worst, and CWL needs to train their staff properly. We are not paying maintenance fee to be denied even the basic rights of a property owner!

As an older estate, my neighbours and I frequently encounter water leakage when there is heavy rain; and birds and pest issues also bother us a lot. Fortunately, we have a very hands-on team at the management office who conscientiously resolves all these complaints being brought to them, from getting rid of hornet’s nest to coming up with ideas to keep pigeons away from our rooftop. Keep up the good work! And keep the good people you have!

Pleased with the responsive support from the Management Office at our condo. Our corridors and common areas flood easily whenever it rains heavily. Appreciate that the site staff always come readily to help clear the water ponding and puddles away to prevent falls due to slippery floors. I like their service with a smile attitude. Keep it up!

been using CWL for few years. good response from MA and their mgmt team. always helpful.

CWL is Great arrangement and planning, helped with a lot of issues, a very responsible company, made sure everything was done according to the rules, very professional.

One of the worst MCST i have experienced. Dont expect a response until you try reaching out to them multiple times. Simple items like moving out form, car label etc Worst is, moved in to an apartment for a year, with 3 lifts, 2 lifts are always "in maintenance", informed them on the delay, only response is "...read the note on the public board..." which only states in maintenance.... To all Apartments considering them, do reconsider

Over the past few years now our MCST is working with CWL as managing agent. Through its professionalism and its competence, CWL has helped our Council to manage the difficult pandemic period. Sharing the same vision and goals, they have enhanced the performance of our different contractors to the satisfaction of our owners and residents.