DHL Express Service Point (DHL Express West Service Centre) - #02-01 DHL Express Service Point (DHL Express West Service Centre)

4.2/5 โ˜… based on 8 reviews

Contact DHL Express Service Point (DHL Express West Service Centre)


Big Box, Singapore 608521
R
Ri Chang on Google

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Wonderfully helpful and polite staff. The queue system works great too. However it is a tiny bit confusing if it's your first time as: 1) the mall is closed down except for the DHL office 2) the place is understaffed, so you gotta read many plac-cards on the walls to figure out how to check in and get a queue number But there's a lot of signage and isn't difficult to navigate. Pro tip: after you scan both QR codes, wait around the front door and someone will let you in eventually!
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Smile Now on Google

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Service staffs were always polite and professional during each visit. I also enjoy the hot beverages if I need to wait out. The only down side is having to wait outside, Air is so stale and very warm. Consider put an industrial standing fan to take care of your waiting customer. Someone might seriously get a heatstroke one day.
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loh WJ on Google

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Missed the entrance and walked like 2 football field in a hot day. I understand the under renovation thing but need better instruction to reach there
A
A Y on Google

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Fast and friendly collection service. With pantry if you may want some hot drinks or iced water on a hot day. Fast and efficient.
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ะะฝะฝะฐ ะšะพั€ัะฐะบะพะฒะฐ on Google

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A horrendous experience โ€” I almost had a meltdown while trying to find this place for 20 mins among renovation debris under the blazing sun. I canโ€™t believe I paid for this delivery. Iโ€™ve been told that I didnโ€™t have to schedule the delivery to this pickup point and could ignore the text msg to get home delivery but it was not obvious from the text message that I received at all.
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JB007 on Google

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Don't ever come for collection at these period as Big Box is in renovation and hassle to walk from outside into the building. Lots of blocking of access. Faster way is you drive in. They promise have surprise gift if u collect by yourself. But they never give until I enquire about it. Have to wait for 10 mins even no queue. If you are not urgent just stay home and for the delivery. Some more you pay for delivery fee already.
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Kendrick Wee on Google

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Managed to find this place thanks to good review done a while ago. If I may add, for those who drive, go to basement, look for lobby A and take lift up to level 2. Queue wasnโ€™t too long. Service staff is professional and willing to double confirm with customer service on any disputes. Good resting place and coffee machine but limited patrons owing to Covid.
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VT on Google

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Quick & good service. And yes, the Big Box is still under renovation (Feb 2022), so it's a mess. The easiest & shortest way is actually at level 1, next to car park entrance. It's only 4 min to walk from MRT using the over-bridge path.

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