DSOD - 81 Ubi Avenue 4 ub.one #06-19 Singapore 408830 Ubi Ave 4

Definitely would not recommend at this point in time. I'd engaged Don and his team since last Dec 2021 after several sales and design pitch and we got sold with all the governance and tightness of execution communicated. However, after 2 months into the execution from Feb 2022, my Attic has not been completed. There are issues with project and account management, there's no follow ups on what's next.. sometimes, no activities for the entire week and no updates and what's pending and when's the next activities. The devils are in the details which are frustrating as alot of these details were not discussed nor consulted and ended up with multiple rectifications. Many of the discussed requirements were not implemented and had to do "patch" jobs or insisted that it was either not included nor as per design when its not. Many a time was about - "this was how it was done in other projects.. etc". This is a personalised service, its about customizing to the lifestyle. Trying to turn this around right now and giving him the opportunity to redeem himself and the company... as we still have the rest of our house (2nd level, 1st level & Basement) that we had not even started - due to us living in during the renovation. If it continues to be as frustrating an experience as right now, we would have to explore a painful approach to rectifying this situation. More to come... Update 20th May 1) Phase 1: Attic still not complete - already after 3 months. - Double glaze sliding glass door delivered and installed, found that the sliding track sill is not recessed into the wooden flooring at the edge of the stairs and Don told me “it’s like that”. My 4yo daughter and dog has no way of going to the attic as the edges of the track sill were wide and think protruding out with sharp edges. Told him that I want it removed and took abit of argument for him to relent. - floor varnishing was not completed. Parts of the replaced wood were still uneven. Parts of the wooden floor area wasn’t done up as they claim that it’s being blocked by glass panel, which leaves an awful 1/2 done job. Kept insisting right from the start that it can be done and gave me a curve ball and say it can’t now after wasting so much time. He wants to charge me partial work done on varnishing which I refused and getting him to remove it out from the quote. I’m now left with rectifying the whole thing on my own and time wastage. Wanted to charge me extra for glass removal, so he can complete the job. Told him to go fly kite. - Decided to remove all wardrobe from the quote and source my own wardrobe contractor once the rooms are ready. 2) Phase 2 - Basement & 3 bedrooms. - Don insist of removing all the re-grouting activities, paint work and get me find my own contractor to do it. - I had also removed all varnishing works for the rest of my 4 bedrooms and got another contractor to do it independently. - last night he sent me a revised quote which was not right. And insist on me to pay him the remaining 70% which I declined till he provides a correct revised amount based on the changes. He threatened to stopped all works until I pay up. It’s time I engage CASE and lawyer up myself. 3) Phase 3 - Living, Dining, Kitchen & MBR - not started and configuration not finalized as yet. Update as of 20th July 2022: - we have terminated DSOD’s contract as they were not able to deliver to the requirements we asked for from the beginning. - poor quality of service, from tiling, to electrical, to carpentry, to lighting design, to fan recommendation, to floor varnishing… etc. everything portion of it - the result is sub-standard.

When I first came to DSOD interior office, their design and presentation was impressive and that is where I sign with them. During material selection, i was diagnosed with covid, Don did a video presentation for me to select which I find it very helpful. During renovation, I never really interfere Don and jiazhen arrangement because I believe designer will have their artistic way of handling. True enough, the entire journey are smooth. During the defects check, they even help to fix all my taobao item without telling me. They really shown me professionalism and passion towards to their works. I personally would engage them again.

If DSOD wants to remain in a service oriented business, Don should really rethink on his approach towards his clients and the after sale service. Running away from the problem is not the solution, your attitude, work ethics and workmanship tells everything. And please do not threaten clients when the fault is yours to begin with, and get your facts right before doing anything.