escentials

I visited the outlet in Ion one Thursday evening, there was only 1 sales girl there who seem reluctant to attend to my enquiry on perfumes that I shown interest! Obviously, she is concerned of the virus stood very far from me and not interested to sell!. I asked about warm and musky scent perfume from a particular brand, from a distance she stood n informed me this brand carried all sweet scents. I further asked about other brands essentials is carrying, she mumbled something I can hardly hear, with this kind of service attitude, I walk out from the shop.

No welcoming, no service minded, one of the worst luxury perfume store i've experienced! Just avoid here!

Jeffery at the ION store is super kind and friendly … very hospitable and great knowledge of their products.. thank you

Was greeted with one of the worst service yet. The sales lady was a Chinese probably in her late 40s-early 50s, and was not welcoming at all. Went there twice, months apart, and was given the same cold treatment. She can't be arsed to show a bit of friendliness towards customers. The line of fragrances she's in charge of are really special, and are not the ones you easily find elsewhere. So the majority of us would be keen to know more about the brands here. But she just turns everyone off. The impression she gives us is "This customer probably isn't gonna purchase anything today, so I might as well not care". Maybe it's time for Escentials HR team to rethink if she should stay.

Encountered the worst sale woman I have came across. If google would let me put "ZERO' star for customer service, I would delightfully click that. Me and my friend went there to ACTUALLY buy the perfume, however we got really turned off by her bad attitude and unwelcoming gestures. That sale lady was a Chinese lady probably in her early 50?, through out the whole time we were there, there was no initiation from her even when we politely asked her for tester and etc. She were even on her phone and talking to somebody like we did not even exist in her store. Basically she was acting like ' these girls are not gonna buy it and probably won't be able to afford it, so I might as well not care and waste my energy' I get that retail is a hard job but this is extremely unprofessional and unacceptable. I really hope management or who ever in-charge would look into that so that another customers like us, won't have to go through this kind of cold treatment again cause no one deserves to be treated like that. For now NEVER stopping at that shop again.

went there on a Monday. was served by the Chinese lady. she was friendly to me, gave me a lot of samples. and i bought one parfum from her. I think she deserved a second chance. the lack of manpower everywhere probably frustrates all people.

Very poor service experience from a sales lady in her 50s at Tangs Orchard for two times. That lady seriously has an ill attitude towards customers. There was nobody else in the store, she was chit chatting with nearby stores staff. The moment once me and my friend stepped in the store, she straight away went into the cashier counter. Not welcoming at all. I already had in mind which I wanted to purchase. However, she just turned me off. When I asked her a question, she was not willing to explain or help. This is not the first time, she treated a customer poorly. I visited there few months ago, she gave the same attitude that time as well. I let it slide that time because I myself work in a luxury boutique customer service. I'm well aware of how an unpleasant review from an unhappy customer can have a negative impact on your business. It really is a time for Escentials HR management team to review her service performance, or maybe provide her some trainings on how not to be rude to any prospects or clients. Thanks.

Best service and nice collection that made me always coming to this spot. Viviene always so kind to cater to my need, she also gave me tons of super useful tips and recommendation. It's a fantastic shopping experience. I will definitely come again. Thank you so much Viviene :)