Fash Mob

Always a pleasant shopping experience here!

Service has definitely improved since my last feedback so am giving them a 4 stars! They sanitise after each fitting room try on and are helpful with sizes and stock availability. Keep it up!

Horrible customer service. The customer service officers were not happy to help. I ask to switch sizes and one of the girl just throw my clothes around the counter top.

Something needs to be done about their customer service. Received a defective dress (holes everywhere) and they refused to let me exchange in store. It was so hard to get hold of the dress, CNY is approaching, and now I need to wait for them to refund me store credits, and forced to choose among what is available online. It wasn’t even my fault that the dress came defective?! Ridiculous.

I really really love the clothes at FM and I buy them really regularly. But I think customer service could be improved. With the COVID situation now, most, if not all of the blog shops have improved on their terms and conditions for returns. As now delays in shipping are common, also, with home quarantine orders/5-day MC/Stay home notice put in place, we as customers have more reasons to delay in sending back the items meant for return. I returned my item late (less than a week from the stipulated period), and they said they will reject my return and I have to pay $4 to have the item shipped back to me again. I told them I was on home quarantine order and I could not have walked to the post office to return my item. They replied my email to ask me to provide proof of my home quarantine order. What? All the other blog shops did not see a problem with this (I had to return other items late as well) and they were very understanding and they just processed my return as per usual. Because hello? I also do not like to return my items late if I have a choice right? It’s also not like I took the extra time to wear the clothes out right? The items returned are in their original condition, with tags on, in their original bags. No other blog shops has asked me to provide proof of my home quarantine order because hey, who are you to ask me to provide personal documentation? And mind you, I’m returning for store credits, which means you have already earned my money right? I just don’t get it why they are so inflexible about their return policy despite the current situation. And it’s not like I have done it many times using the same excuse. Gosh.

Neutral experience. Was told to arrange for my own returns despite them sending the wrong colour. However after some liaising they told me they would arrange for a pick up instead. Took awhile for me to have the whole package redelivered but am glad it was resolved. Email reply speed could be improved on. Personally find their clothing prices a little on the high side without sale prices.

Lovely clothes selections but every time I visit the physical store, I have always been greeted with unpleasant experiences particularly from the staff. Staff was unfriendly and always gave an expressionless face. I was intending to buy some pieces from the shop, and was not just window shopping? Please, the attitude is just bad overall.

Wow horrible staff experience in the both times I’ve been here. Really doesn’t make me feel like buying anything at all even though they have some cute items. Sad for the brand! Staff are all so unfriendly and unhelpful. Asking them a question seems like inconveniencing them and they curtly respond to you “it’s out of stock” with lots of attitude. I guess not just the fashion is edgy but their attitudes too.