Feet Haven Reflexology Katong - 136 E Coast Rd

We live in the neighborhood and have been going here regularly for over 5 years. Since late 2019/early 2020, they seemed to have changed ownership and the quality and service has dropped from 4* to 1*. The best masseuses have left, the service at the front desk is rude, and they cancel appointments often at the last minute. We have a package that we have prepaid so we have to go back, but as soon as we use the balance, we will not be returning...which is a shame.

The receptionist was super nice and helpful, and the masseuse definitely knew what he was doing. Their packages are super affordable. I got a 1hr foot passage and a 30 minute shoulder massage that was actually more like a full back, so it gave the package that much more worth! I wouldn’t go here if you’re the type to want a light massage, but perhaps other masseuses have a gentler touch. I love a lot of pressure and I prefer massages as therapy/treatment, and I definitely felt like he responded to my body and its tensions as opposed to just going into a routine. Very glad I found this place!

Fantastic service! Very friendly team working here and the foot massage was well worth the money. Very relaxing and professional. The place is clean, quiet and has a homely feel.

Good foot massage and it's reasonably priced if not cheaper than other options around there. Not too busy so walking in is also an option.

Reasonable price and good massage right on the correct pressure points needed. Will come again!

Paid $60 for 90 mins foot reflexology. Attended by a Chinese male masseur wearing a black spectacle. The masseur seemed uninterested, restless, and kept falling asleep intermittently during the massage. The overall experience was horrendous. Utterly disappointed! Will not come back for sure even if it’s free.

The receptionist was nice and friendly. The Indian lady who did foot reflexology for me did not have very good attitude. I told her to apply medium pressure and she insisted to press it so hard I got a shock and my body just reacted out of pain. She got defensive and commented that all the customers enjoy hard pressure and said that my friend is strong and is able to endure the pain and made me feel I was in the wrong. In the first place, she did not even ask me if I was feeling ok with the pressure and I did mention to her that it was painful. She only mellowed down her attitude when she observed from my tone that I wasn't very happy. Her colleague, a male masseur seemed more skilled than her from the way he does the foot massage. She was just pushing and rubbing my muscles with all her brute strength most of the time. She is on the heavy side. This is my first and last time visiting this place. I would suggest to switch masseur if you are allocated the Indian lady.

To be honest, I WAS a big fan of this place, that's why I renewed my package. But ever since Lynn the receptionist had left, everything just went downhill appointment wise. My previous encounter with them: I booked a foot massage three weeks before I came. The Indian lady at the counter said she would call and let me know if my preferred masseur (Jun) is not in at the time I wanted as she wasn't sure yet. I said okay and left. Fast forward 2 weeks and 6 days, another receptionist called me the NIGHT BEFORE my appointment to confirm my appointment. When enquired if it was Jun, she said he is available only 2 hours after my scheduled appointment! I got so unhappy that I cancelled that appointment. My current encounter with them: I booked an appointment two days prior and told Linda the receptionist that I specifically wanted Jun or Theresa. She repeated my request and guess what? I reached 10 minutes ago only to nearly have another masseur again. He said Linda did not indicate but luckily Theresa is free. The only reason I gave this place 3 stars is cos Jun and Theresa are really good and would be worth 5 stars. Receptionist is worth -2 stars. Terrible. Not continuing my package once it ends.