Grand Park City Hall - 10 Coleman St

One of the most expensive hotels to stay compared to other 5 star places and very disappointed. The gym is pathetic, also can only book one 1.5 hour session for the gym OR pool per day, so because I used the gym in the AM, I am not allowed to use the pool again during the day - ridiculous and absolutely regret staying here. Currently sitting in my single hotel room watching the empty pool which I am not allowed to access.

Entrance to hotel and reception was alright. Swift check in process and we quickly got into our room. The room was not to our satisfaction. We called the counter to request to have the room checked / clean / or change of room, whichever is good. Ashikin was extremely quick, she upgraded us to another room on a higher floor. Here comes the excellent service, she met us at our lift landing floor to pass us the new room card and apologized. We did not expect her to take that extra mile. All is good in upgraded room. All amenities and furniture are in good condition. Some hiccups but we move on.

It is cheaper than a five-star hotel. The staff are friendly and the breakfast is delicious. However, the facilities were old and the bathroom sink was messy. The swimming pool and gym are too small. The traffic is very good. You can get to City Hall Station and Clarky Station on foot in 5-10 minutes, and you can jog to Marina Bay.

The worst customer service I have ever experienced. Please do not let them fool you with „The Best Rate Guarantee”, because it is a lie. They are asking you to contact them first once you find a better rate, but once you do, they take a few days to respond, and then do not match the price. I have wasted alot of time and energy on them and do not recommend the hotel at all. There are much better options which are offering a much better experience for a lower price.

Excellent location. The rooms are modern and clean. The services are great! I want to give a special shoutout to the restaurant/breakfast team. Didn't get the name of the server and the chef but they were very helpful after knowing I am on a plant-based diet. The server cared enough to put in my special request and the chef made a vegan pancake that was super delicious! Made my day!

Stayed here for a daycation before our flight at 8 pm. It was a decent size room. Check in was fast. But when we come into the room, there were no water. Had to call housekeeping 3 times before water were delivered to us. Other than that, all were good. Location is excellent in my opinion

Modern and clean rooms. Excellent location as well. I really enjoyed my stay. Compared to another hotel I stayed at recently (5 star hotel that’s old and needs refurbishing), the rooms were clean and the huge bathtub is a plus point. Really like the handsoap provided by the hotel too. The staff are very attentive, calling us to double check if we require anything when they noticed we didn’t need our room made. Great experience overall, would like to come back again.

Decently convenient location. Recently renovated rooms including hi tech upgrades to use your phone app with in room lighting and aircon controls which is probably the best thing. Nice cold air-conditioning. The fridge isn't very cold though. The hotel has a long stay deal over 30 days which is quite competitive for long stay but rooms are only cleaned once a week and they refuse to give more than 2 towels at a time. Service takes a while for anything, they generally seem understaffed and overall under trained. Several seemed overworked and not in a particularly friendly disposition. Incorrect and inconsistent information was often given. The pool is decent, although I've never seen the pool bar staffed, the "gym" is tiny and almost unusable. The restaurant would say it was full when it was empty. I would avoid breakfast at all costs but the high tea and Sunday brunch are okay. Double check your hotel and checkout bills especially closely if you booked with any promos to ensure they are applied.