Hmlet Hamilton - 16 Hamilton Rd

Really amazing space, very clean, very modern. Love the rooftop!

Unfortunately Hmlet was unable to fulfil the contract’s move-in date even after my deposit payment. I was not compensated at all and am just relieved I got my full deposit & membership fee back. They “offered” an alternative solution but it was not acceptable for following reasons: Although I booked a 2bed2bath whole unit at Hmlet Hamilton for, their suggestion was to stay at two separate lodge rooms at Hmlet Cantonment which were smaller, no kitchen/living room, and required mandatory masks in common areas at the time of discussion, etc. I felt frustrated when Hmlet’s sales rep kept insisting it was a better deal for me when it certainly was not nearly an identical alternative. Moreover, it was not going to provide the lifestyle I paid for or planned for. When Hmlet could not meet their promise, I believe they could have done a more professional communication. For instance, a proper and official apology email from a manager/executive-level personnel could have been sent. From getting a phone call less than 3 weeks before my move-in date that my house won’t be ready to hearing that they are not sure when the house would be ready was frustrating enough. The further communication with them insisting I have no other option but to have to stay in lodge rooms while paying for my whole unit was not making sense and was extremely frustrating. In the end I got my deposit back. However, there was no compensation at all or any official apology about the losses they caused me. I not only had to look for my next house in a limited time because Hmlet’s notice was so last minute but also had to find my property when the rental price has already started to spike. I actually considered choosing Hmlet 2 years ago and my friend also considered it before. However, there were rooms’ sanitary reasons that led us decide not to proceed. Hence, when I heard about the launch of brand new whole units at Hamilton, I was looking forward to it. However, after this experience, I decided not to consider or recommend Hmlet to anyone again.