Hui Xiang Group - 11 Cantonment Rd

No proper customer care, no way to track your items and no support. Have been trying to ask Shopee and even they have no clue about the items. It’s being more than a week items arrived at Singapore but not delivered. They don’t even deserve a single star. I am surprised that they are able to operate like this.

Delivery update is bad. Item have reached in Singapore for the past 5 days but status is still the same. Item still have not send out. Called shopee but honestly they asked you to wait because of the guarantee date.. bla bla.. 3rd party logistics.. cant help. Lesson learn, small item buy from shopee.. while others might as well go Q0010 or Lazada, their logistics for the item is much much more reliable.

I ordered something from Shopee. The seller for some reason packaged my items separately and sent via Hui Xiang. I received one item 2 weeks back while the other item was in the Hui Xiang Singapore warehouse. To date, I still have not received my other item and the order status changed to delivered! I can’t even called to check where my missing item is. The money has also been issued to the seller

After seeing all the negative review, indeed, really bad. My ordered has arrived in Singapore on 27 July Via SeaShipping at Singapore Port, Item marked as arrived in Hui Xiang Singapore Warehouse on 28 July. Then, the tracking app "Aftership" which claimed as real time tracker, showed courier has not update their system for 6days, contacted them but to no Avail. The least they can do is update the system but they just too lazy to do it? Maybe? Its not entirely Shopee fault as it's beyond their control, seller also can't track if courier DON'T UPDATE. Seller should just change other shipping alternative. I would pay more $$ for shipping as long as my item is REALLY trackable unlike this courier service provider. If "Hui Xiang Group" representative is reading this review and other reviews, please buckup and fulfil our delivery.. Also, a kind reply via email or call for update will be greatly help. Thanks for reading. Update 1: Contacted shopee seller, he had provided a number to call. Looks like Hui Xiang job is done when the ship docked and deliver to their warehouse, when they docked at Shipyard Road near Buroh street, delivery team which engaged by shopee seller or HX Group engaged courier , for my case was Best Express will then pick up. Had a chat with Best Express customer service guy, upon provided my tracking number, its at the Buroh warehouse and they will pick it up tomorrow and deliver tomorrow, 4 Aug 2021. Sounds like Best Express courier didt pick up from Hui Xiang warehouse. Update 2: Received my package today, item is bulky and heavy, already written on box, box should be flat and not right up, delivery guy came with box vertical, it's cause damage to my product. Nothing seller can do as seller took video of them wrap up my item in carton box. Anyway, will revised my rating from 1 to 3 as its not entirely Hui Xiang Group fault. Tracking is only track until Cargo ship docked in Singapore. Rest is up to Courier company, so no point calling Hui Xiang or emailing them. Check with your seller which courier company they used for seafreight. NOTE: I am not sure if Hui Xiang or your SELLER also engage Best Express courier services, but no harm give it a try by providing your tracking number. Below are their customer service contact, pretty efficient when calling in and they call back less than 10mins. Hit a LIKE on my review if the number helps! 6816-5656

My tracking status shown parcel arrived in Sin on 9th Jan 2022 and on 14th Jan status show sent from station and today 20th Jan still sent from station ??? No number to call this Huixiang logistic company . I wonder if this is a one man company doing delivery on bicycle . Super super slow and no way of contacting them

Very bad delivery service. They Don update their tracking status well in shopee. While parcel status in warehouse, they deliver the parcel without updating the status. Make very inconvenience for some people.

Service quality is most probably the worst in Singapore. Takes at least a week to deliver afte the item reaches Singapore. To complete one of my deliveries, they took 49 days. The worst part is, after 49 days of waiting, the parcel was delivered to my neighbour's house. There is no way to contact them if anything goes wrong.

My parcel arrived in Singapore on 27May. I was informed that delivery will be made on 31May. To date 6June, no delivery made. It was faster for my item to travel from China to Singapore! Looking at the poor reviews, why would any company want to use this delivery service ?