iDrive Valet Services Pte Ltd - 275 New Bridge Rd

Horrible horrible service, advertised $38, it was before 4am, then dropped off and said it's $58, I only gave $45, and their guys are calling and harassing fo $13, very bad service, don't ever use them!!!

It was bad. Told us the driver is reaching, 30 mins later still no driver and liaising guy still said “reaching”. Refused to pick up the phone and we had to use another phone to call - which he picked up immediately. The moment I mentioned that I’m calling regarding my booking, he hung up immediately. End up he outsourced it to another driver from other company. We waiting for 1 hour in total, when he said 10mins. If he had been honest about the time needed for his drivers and had better recovery service after, it would have been okay. No punctuality, no honesty, no service. My husband is a long time client for 4-5years. Their service is no longer the same and it sucks now. Will not ever engage them again.

Had one ok experience with them before, but today just called them and was asked to wait 20mins and waited. However I only got the call after 20mins that the driver is far and will take another 30mins :( Ended up still waited for close to an hour. I think with their experience they should know better. Also the boss tried to say he outsourced to someone so he tried to push the blame but it doesn’t matter to the customer because we called the brand and the brand is responsible for any subcontractors. Would have been better to just manage our expectations from the start.

1. Dishonest and poor communication/false advertising - $35 on their whatsapp home page and in big font on their website but driver asked me to pay him $38 (i eventually paid $38 out of goodwill) 2. Unreliable service - asked me to confirm early to secure my slot for 10.45pm cos it is a peak timing. By 10.30pm I was done and I prompted them. By 10.45pm no one reached so they said 10mins, then 5mins etc. Eventually late by 30mins. 3. High stress job/safety issue - Driver wanted to drive off without releasing hand brake.... small mistake but in the grand scheme of things this whole set up is pretty unreliable and disappointing. The only upside is that the uncle who drove us drove fast and he knew the roads well. I'm not sure who to blame for the lousy price communication or the whole issue of unreliavle timing. They are rather apologetic but how about doing things properly and not have to apologise repeatedly having been in the business for as long as they have claimed. I will drink less so that I don't have to valet ever again.. super inconvenient and upsetting after a night of fun and laughter.