Intertrans Shipping Pte Ltd - 21 Tan Quee Lan St

This has been the WORST experience of my life - at dealing with a service provider! All that they do is sell proficiently. Doris, the salesperson, looked super professional and was super prompt until I made the advance payment. For my move from Singapore to Bangalore, they were supposed to work over 2 days. They sent just 1 person on day 1 and hardly finished 10% of the work. Their quality of packing was sub-standard without any use of bubble wrap. I repeatedly requested to ensure that they send sufficient people on the final day and on-time to wrap up the work. They sent just 2 people who landed late in the day and as expected, the work didn't finish by the last day. There was also significant breakage and damage of some of my expensive goods due to their last minute, hastily done packing. I had to request extension from my landlord by 1 more day and delay my flights and incur many extra charges for their inefficiency. On day 3 as well, their packing staff didn't arrive at all. Doris stopped answering my calls and finally, my mother had to pack most of the things since we couldn't afford any delay. Then again, there was no response for all the damages. They had provided me an estimated delivery within 12 days to Bangalore and then customs clearance. They delayed the promise to 18 days to deliver in Bangalore and all that they have to say is that they have one line in the quotation which says estimates are variable. There was no communication during customs and delivery and required multiple follow ups. On delivery, I found packages worth 1200$ missing and worth 1500$ completely broken. On top of it, they didn't even unpack 50% of the boxes and left all the furniture completely laying around unassembled even though I had paid them for assembling all dismantled items. They refused to even process my insurance claims and came back with one lie after the other! DO NOT TRUST THIS COMPANY WITH YOUR GOODS EVER!