Karo Teak Furniture - 2024 Bukit Batok Industrial Park A

Agree with Jeff: Buyer Beware. I’ve tried hard to let the chaos of working with this company leave my mind but now several months later, I think its fair to write a review that will hopefully aid others to not make the mistakes we made. When growing up, we learn that if its too good to be true, it normally is. Just about all of their furniture is custom so you’re ordering based on the floor samples and catalogs – totally fine and actually ensures you get what you want. This place does a great job selling and designing furniture per your requests – offers a great price and delivery time – but fails in execution. We ordered a lot of furniture from Karo Teak after arriving in Singapore: dining set, bed, side tables, coffee table, and a TV entertainment console. A quick summary of what ended up being a 6-month saga from when we ordered it until we finally agreed to cut our losses and stop working with this company: 1.Products were supposed to be delivered in 4-6 weeks but the first product arrived in 8 weeks and the last in 14 weeks. The only reason given was “its on the boat” but after each shipment our items did not arrive. 2.All products developed cracks in the wood – some minor hairline cracks but some massive cracks that were visible from 20 feet away. Their attempt at fixing the cracks on the entertainment console was laughable. First they used a completely wrong color and did not even attempt to match the color. Then they picked up the console to work on it in their shop only to fail again in the worksmanship. Then they tried again and actually succeeded but ended up damaging one of the doors in the process – which required another 4 trips / recoats to fix! I understand that working with wood can be challenging but this is just terrible quality when all of the products developed cracks (note we own other teak furniture from John Erdos that did not crack in 1 year of use so far) 3.Delivery issues: deliveries are contracted out to people who do not speak English (I understand we’re in Singapore but its not like they spoke Mandarin either). Our deliveries were late, on two occasions they damaged walls. See above comment on damaging furniture, too. Because of delays in their shipments, the delivery company came at least 6-8 times to deliver 1-2 pieces at a time. 4.Customer service: e-mails will go unanswered for days/weeks. Shop will randomly close on weekends. Calls will go unanswered. On one comical night after trying to find out the status of my order, the assistant left the phone off the hook so I could not call back. I ended up driving to the shop as I assumed that this is what happened and – when finding her smoking cigarettes in the shop with her boyfriend(?) - she admitted she just did not want to talk anymore. 5.The owner is deceitful, angry, rude, and an awful business man. 6.Ultimately, we gave up and decided to only keep the dining set, entertainment console, and coffee table. The rest of items were returned. Since we’ve stopped interacting with them, our dining table has developed a 30cm crack that is very wide; we called our own person to repair it and their comment was “very cheap worksmanship from Indonesia … the wood was not properly dried. This is very bad.” Are we happy with the remaining furniture … maybe at the prices we paid for it. But when you consider the hassle and awful customer service of dealing with this company then obviously we would have been much happier with Ikea or sitting on the ground. Without a doubt Fortunately for us, we paid minimal down payment and this was the only leverage to ensure we got what we wanted throughout the process. We ended up buying a lot of our furniture from John Erdos during one of their 20% off sales. The prices will still be higher than Karo Teak but for the customer service and quality (nothing has cracked!), I wish we made this decision from Day 1. We moved to Asia with our eyes wide open and accepted something too good to be true. Hopefully it’s a mistake you will not make, too.

Received our furniture and console table today from karo. Very pleased with their products. After a patient long wait for their quality workmanship, told them to take their time and no rush for urgency. Yes indeed a good job, quality wood with fine finishing, my home looks very teaky now, love it. Good customer service by Filza and delivery team. Will definitely purchase other teak products from you in the near future.

Love, love the quality. workmanship and customer service provided by seller.

The Customised Teak cabinet was delivered Damaged badly. Attempts to ask the staff Filza and owner to send a new piece, compensate or send repair person were first given excuse of no staff, then completely ignored in past week and even saying sending a new piece is a waste of resource. This company attitude to making good damaged goods in over past 2 to 3 mths is Nothing but excuses and ignore. Strongly dissatisfied.

Horrible customer service, poor in responding to calls and messages. Paid 50% one month ago and promised to deliver before Hari Raya, up till today nothing. No courtesy to update on our furniture, utterly disappointed.

Paid 50% deposit to them but my item has been perpetually delayed for more than 2 months past the projected delivery date. Not sure if I will ever get to see it... Customer service attitude is bad and response is constantly slow. Stay away if you value your own time and money.

Stay away if you value your money and time. I had placed an order for a custom sideboard in July promised to be delivered in max 8 weeks. I paid 50% of the price upfront and for the past 8 months have been chasing for an update. Filza - the seller - has been consistently making false promises every time buying two weeks for the past 6 months. She has ignored multiple of my refund requests. I wanted to support a local business but this dishonesty and capricious behavior costed m money, convenience and experience. I still have not received my item or money back.

Bought a sofa set from them,it takes a little longer time for the delivery due to covid situation.But it was worth the wait coz item delivered was very satisfactory. The lady Boss look into the quality personally.Even there's no refund after purchase but they are open to other alternatives. A very honest and humble business to deal with.Thank you Norfilzah.