KTMB Ticketing Office - 11 Woodlands Crossing

Ticket counter staffs very rude when we enquire about train schedule.They like not happy when we ask anything to them.No smile at all.Customer service 0%.-Ciq ticket counter.

I was waiting for the train which i had arrived earlier and waiting over there for at least 4hr. And i wanted to go toilet that took me like 20minute walk with my baby to reach another side of building and i have to pass through a scurity pass after went toilet which i never see any proper toilet around here. To pass the security pass need to scan every my stuff and i was ask to wait there to wait officer to escort me out and checking my passport just after went toilet. I was like now is a modern day even proper toilet also no for civilians. So frustrated and tiring. Lucky me arrved here earlier if not i might missed my train.

Before you proceed to Woodlands Train Checkpoint, you must print out your e-tickets and collect your physical tickets here. In order not to miss the train, you should queue at the one-man counter at least 45 minutes before the departure time. But do not be too early because the gate at checkpoint only opens 30 minutes before train departure. Do note that they already retired the ticketing machine when I visited in June 2018. It is recommended to buy your train tickets online. There is a sign says, "No sales of train tickets 15 minutes before departure". But do not try your luck as you are unlikely to get the same day tickets which are usually sold out. By the way, if you buy two-way train tickets online, you must always print out the e-tickets. For train to Johor Bahru, the printout of e-tickets must be exchanged to physical tickets. For train to Singapore from Johor Bahru, you may either use your e-ticket on the phone or print it out.

This KTM station is at Woodlands - Singapore. I enjoy taking the train between Singapore and Johor Bahru even though it's only a five minute ride on the train. You can also purchase your train tickets online. I just love the feeling of taking the train. Recommended!