Pomelo Fashion - 313@Somerset - 313 Orchard Rd

Terrible service. Made a big sale on 10-10, only to have their web and app crash for 2 HOURS, no form of repayment for wasting their customers' time. NOT THE FIRST TIME IT HAS HAPPENED. My order was "processing" for 8 days, only to be CANCELLED this morning without being informed. (Only 1 item was unavail and they cancelled my whole order of 7 items.) I had to check it myself every few days to see if there was any updates on my order.

probably worst retail experience ever,, was looking forward to the try-on feature from online to physical store @313 and just that one staff in the dressing room did her job poorly and was q rude. lol don’t waste your time, product was alright but overall wouldn’t recommend. first time shopping at pomelo and most likely my last. quality of product is okay but could be better.

The cashier so ridiculous Dont allow me to use hoolah to pay my item

As per the previous reviewer, I had the same bad experience. The stocks were available on the website during 10/10 sales when I carted out and I had fully paid for it. My entire order was cancelled about a week later and an auto refund notification was provided on email. They provided a new discount code which now has a requirement of minimum purchase of $110 and discount code has to be used within 1 week from that email date (16/10) It does not make sense because the sales from 10/10 are no longer valid and that now, I have/am obliged to purchase more for other items I might not prefer given that the online/warehouse stock error was not from my end. I had emailed to customer service on 16/10 and have not receive a response since. I have been buying from this store since 2018 and am disappointed - will not be purchasing any more items from them further. I'm not sure how many other customers are affected but this review is directed to the online store (not physical store), had to review here as there are no other platforms.

Tap.Try.Buy was a breeze. Delivery to store was swift. Store had a queue system so there was a short wait for my items. Friendly fitting personnel prepped my items into a bag and brought me to the fitting room. Counter personnel was kind to assist me in changing some items due to in-store discounts. Overall it was a good “personalised” shopping experience and Pomelo refreshed my perspective of (physical) shopping! Thank you!

Ordered online & items didn't fit when they arrive so had to return. Quality aspect can be better. Very pleased with their Customer Service for their responsiveness. Easy return (dropped off at Ninja point) & refund back to credit card was swift. Because of all these traits, I'm inclined to give them another shot.

I am writing this on 26 June 2022. Horrible, like seriously? If you are going to open an outlet at orchard , can you at least ensure that you replace your faulty light bulbs. Since December 2021, The lights at your outlet have been flickering and it is ruining the entire shopping experience.

Used to purchase from them until I realized that my credits had expired and I was not notified whatsoever. Upon checking with them they said customers can check their own app on credit validity date. Which is absolutely ridiculous. Am I supposed to check the validity every time I order and credit is issued. No email was sent at all about this expiry which is in itself a little shady that they quietly allowed it to expire without me knowing. Also the CS provided no alternative to me even though the expiry was 3 days ago. It seemed to me that they did not care at all. I had around $25 worth of credits . Support at your own risk