Recruitbee Helpers (Toa Payoh) - Domestic Helper Agency - 190 Lor 6 Toa Payoh

Lousy service

We hired our first transferred Myanmar helper with the recommendation of Agent R. Her testimonial of the helper was that she has good experience with kids and only decided to leave her ex-employer as she finds herself overworking. Which the way agent R described convinced us that she was a very capable helper. We went ahead with Agent R's recommendation and utterly regretted it. Not only she was lazy, she was rude and careless. The months that she was here she broke many of our items, from cups to ornaments around the house. Dinging the walls and etc. You can also be sure that she is always on her phone playing games, texting or watching video with work done poorly or NOT-DONE. When we confront her, she will be angry and held her fist. Agent R who recommended her then recommend us to send her back or transfer her out after seeing the photos of what she has done or not done to our house, but we have to bond the cost of both the transfer/send home. After sending the 1st helper back, we once again went ahead to hire our 2nd Indonesian helper with Recruitbee. This time it was worst. We were provided by not only INACCURATE and DISHONEST bio-data as mentioned by Recruitbee which they claimed they were also a victim. The interview with the helper was also assisted by an interpreter behind the camera to help them pass the interview. When 2nd helper's came, her english literacy skill was at best comparable to a 2-3 year old. She could barely understand what is top or bottom. When we asked her to water the plants, she went to water the carpet instead. That was when we realised that the interview that we were supposed to test her communication skills was faked. Recruitbee continues to victimised themselves about the dishonest recruitment agency in Indonesia. Not only that, the weight of the helper was almost DOUBLE the declared weight on her bio-data. However, agent R called us to apologies and offered to find us another helper. We thought that was a reasonably service recovery, so we went ahead to browse through more bio-data and interviews to finally settle with another helper. We signed the papers and days later, suddenly we were thrown at another amount of fees "$1,900-2,100" after paying $5,000+ for the 2nd helper and $3,000+ for the 1st helper. You thought that the service recovery to find us another helper was free too right? But nope, agent R has consistently only mentioned about fees at the very last moment, which I find personally lacks morale value. The way Recruitbee allows their staff to conduct themselves is very unprofessional. They seem to like to pull a quick one to milk money out of their customer with dishonest information. After all, once you take the helper. No matter what you're bonded with more cost. You will NEVER find a suitable helper with them, because the information they provide will be dishonest and you will be thrown with payment after payment. Lastly, the balance of the Insurance Premium for the helper was also never mentioned or ever refunded. The 1st helper which worked about 6 months had 24 months of insurance premium paid. Any other agency would have promptly refunded the money, but not for Recruitbee. Keeping silence once again.

Please know that my family and I are very pleased and satisfied with your service, Alice! Thank you for being so helpful, efficient and patient with us, I am so glad that everything went smoothly and we could get our helper within 1.5 months despite the current COVID-19 situation. I appreciate the follow-up service to ensure we are all adapting well and Mo Mo is doing alright at our home!! Well done, Recruitbee!