RedTail Bar By Zouk - The Cannery

The worst customer service I’ve ever seen. By the time they served our shots, everyone LEFT. Please avoid this place at all costs unless you wanna sit in silence without food, music or drinks. It took them an hour to serve a cheesecake, and when they finally did, they forgot the spoon.

Arrived at around 12.40am. The service was utterly atrocious. The line consists of our group of 5 and another group of 6 infront of us. We queued for 15mins and there were no one attending to our both groups despite five big empty tables inside and outside the restaurant. Other tables were left with rubbish on them from the previous patrons, and staff did not bother to clear them up. After we were ushered in, we asked for the last order time and closing time. 2am and 3am respectively, the store manager replied. A waitress came and took our orders thereafter. We checked again with her if the kitchen was open, and she replied yes. We proceeded to order our food together with our drinks. 10mins later, our drinks came and not our food. 30mins later, we asked if our food is ready. And they questioned us back if our orders have been processed. Clearly, we are the patrons and how would we know if our orders have been processed? They checked the kitchen, realised it was closed before taking our orders, and our food order did not go through in the end. All these while, they did not take any initiative to inform us and left us hanging. Everything were just slow, inefficient and disorganised. Overall, the restaurant was very poorly managed. Not recommended to visit!! We managed to find out that the store manager’s name is Nicholas Chok. Worst F&B service provider I’ve seen.

Staff was so unresponsive. Overpriced. Take 30mins to get one drink. Food is so damn salty. Had to go to the cashier just to order one drink coz no one was there to attend to us, when i made my order at the cashier, he frown, what kinda attitude it that!! We had to follow up our DRINKS order more than 3 times. How difficult it is to serve 2 pints of beer that we had to wait for more than 30mins that my friend decided to leave without taking her drink

I LOVED MY TIME THERE. we went there for my hen party, and our bartender was super cute. she gave us good drinks, gave me this drink that had fire in it LOL and she made sure I was having a good time. the mala fries were so good too!! overall experience was amazing.

Fantastic service! Ordered the sausage and mashed potatoes, came out quick, hot, and I was on my way in minutes. Pricing was good, will definitely come back! Tks!

OK. I am here for a drinks and bar snack but nv expect to find a above average fish n chips in here. It came hot n crispy for both fish n chips. 3 sauces to complment the dishes. Nothing more I can ask for. Only complaint, dory fish fillet was the shortcoming.

Described as Zouk’s pre-game bar, this place has surprisingly good food despite its main reputation as a watering hole. Located in a slightly quieter stretch of Clarke Quay, away from the middle part (fountain) where the live bands play at the bigger bars there and drawing a huge crowd, this makes a lovely place to have dinner and drinks, especially if one would like to have a conversation without having to shout to be heard. Food-wise, the variety is all right, but what they have is unexpectedly good. We ordered the redtail wings which are apparently a classic, the beer battered fish and chips, and the pork belly. The pork belly is on the greasy side, so it might not be for the grease-conscious (my partner loved it though). There are beer towers for both Tiger and Heineken, and the usual booze that you get with any bar. Being related to Zouk, they also have the famous sour plum shots; getting a bottle is more worth the money, but please do so at your own risk. They have a liquid buffet but we haven’t tried it before, so I cannot comment on it; but the price indicated on the menu seemed pretty reasonable. In terms of service standards, I noticed some disparaging reviews regarding the staff; however, we did not experience this when we visited the place the past few times. Yes, granted the service might be a little slow on busy nights, orders might be delayed/overlooked at times, but everyone is doing their best. Almost everyone is out and about now that the country has just about fully opened up; the service industry in general seems very short-staffed; I reckon a little patience goes a long way for us all. And if transportation out of Clarke Quay is important to you, it is pretty near the main taxi stand along River Valley road, though on weekends it doesn’t matter whether you’re near or far that taxi stand; getting a taxi home at the end of the night is just difficult hah!

Our reservation was messed up due to internal miscommunication, but the staff was quick to remedy and we got our table shortly. The drinks and sides were incredible value for money with the 1-for-1 sharing snack student promotion. The snacks came out freshly crisp and hot with complimentary sauces. The ciders came at 2 pints for $14. Thank you Nicholas for your warm hospitality and service!