So Spa - 30 Bukit Manis Rd

The girls at the So Spa were fantastic. My mum and I both had massages and facials and we were very relaxed! Thank you So Spa!

Tried to organise a Spa voucher for my daughter in law but was told they do not do vouchers and I would have to do it all “on line”. The website is very confusing and trying to organise a on line voucher near on impossible. The therapist on reception duty at the time couldn’t navigate the system either. Eventually I had a face to face meeting with Ms Pretie the Spa Manager in the main hotel (why is she not based in the Spa?) after almost 2 hours Ms Pretie printed off 3 vouchers to the value of $250.00 and handed them to me in a Sofitel envelope - two out of ten for presentation! I do hope my daughter in law has a better experience than I had when she redeems her vouchers!!

I had an extremely bad experience with So Spa - they have very messy back-end procedures and they even charged me twice. On top of that, they had bad customer recovery and very defensive attitude from the manager, Jennifer. It was such a ridiculous experience for what I thought was a high tier luxury spa. What went wrong: I booked a massage for my Mum's 60th birthday, and requested to make payment of $423 in advance so that my parents would have a wonderful fully-paid-for experience. So my parents went for the treatment, but at the end of the session So Spa insisted that my parents pay $423 because they said it had not been paid. How I felt: So disappointed - it was supposed to be a fully-paid-for experience at a luxury spa. Plus if my mum didn't bring it up, we would have made double payment! So I spoke to Jennifer (manager) on the phone - but had an even worse experience. Service recovery: At first, she only offered a refund (which should have been the case anyway), then she became extremely defensive about her "team being new and they are not trained well". She also further defended herself by saying that "Finance department checks every week and would have discovered an overpayment has been made anyway". (How can I even trust this?) It was only at the end of our conversation that she budged and gave me an addition 20% off the treatment (which in my opinion is insufficient) and insisted that is her final offer. Her defensiveness really took me by surprise - she made me feel so upset. It was such a low standard of customer service from a luxury spa and I completely regretted booking So Spa. Should have booked Capella instead (I've tried, and they are so much better). Later on, I heard from my parents that their facilities were actually very run down and their service was not up to standard just that they didn't want to tell me and make me feel bad, because it was a gift from me. I would never, ever want anyone else to go through this. Take heed.

Very poor, unattentive attitude and service from the front-desk who it felt like could not care less. Staff failed to provide even the most basic information and details about the facilities, which were dirty, broken, old and dillapidated. Steam Room, Mud Pool and other facilities out of action. Not worth visiting even if a visit is included for free with your stay. Save your time and go elsewhere. Shout out to Jason in the restaurant for finding my Partner and I a seat outside, after she was told that we are not able to sit inside to eat in Spa robes after we had already arrived there, and no seats were available?! The terrible, useless reception staff failed to add our guest names to a manual paper 'list' for the Lunch there or conveniently tell us anything in advance - Thank you Jason, you deserve a promotion. Only reason for providing this visit 1*

Very unpleasant experience. First of all, the so spa is quite far from the Sofitel hotel (due to an ongoing construction), this was no where mentioned in the reservation confirmation email, thankfully they had shuttle drop off till the spa. On reaching the spa, it was dull, poorly kept, no greeting. Staff were so unfriendly and rude, they were arguing amongst themselves. No clear instructions were provided on where to proceed to change and use the lockers. They didn’t offer any water or tea, or guide to use the washroom. On taking me to the locker room(finally!) I was left unattended for quite a few minutes(already past my reservation time) Then next, they allocated me a male masseuse. Again no prior information was given, nor any confirmation was taken. If I’d refused for male therapist, only option was to cancel the appointment and go back!! (After spending time and money to reach this spa ) Coming to the facial, while the masseuse was experienced, and tried his best to calm me down, the service wasn’t good. He didn’t wash my face well after the scrub, so I had scrub particles rubbing against my face all throughout the next 60 minutes. My skin was so sensitive by the end, and I tell you it isn’t a pleasant experience. Will not recommend for anyone to try out the place. No pros at all!

My favourite Spa! Love it to the max. Great service, quality massage that never fails. Love the packages that comes with snacks and use of facilities. Highly recommended. Will be back again.

Their therapists are skillful and I thoroughly enjoyed our 90minutes massage session. My therapist (Angeli) was able to loosen some tight knots and controlled the pressure at different parts of my sore and tired body. The 90mins didn’t feel torturing. She ensured that I was comfortable throughout the session. The ambiance is peaceful and serene. Good amenities, I.e. jacuzzi and pool, couple’s room. Although it’s pricey but worth the session. Will definitely be back!

Luxurious spa with good massage and comfortable treatment rooms. The service was also excellent and attentive. The additional facilities were below average though. There was a lap pool and waterfall pool (but seemed a little dirty), jacuzzi (but it was barely warm) and a steam room under maintenance. But overall still a quality spa experience