Sonic Sound Audio

FRAUDULENT COMPANY, BEWARE!! MY C.C. IS CONSISTANTLY BEING CHARGED & I HAVE NEVER BOUGHT ANYTHING FROM THEM!! OF COURSE THEY ARE IN CHINA & WILL CHANGE THEIR NAME TO TRY & CHARGE YOUR CREDIT CARD OVER & OVER AGAIN,.......

Felt compelled to write a review for this shop. Look no further for your audio needs. This is a ten star if I can give them that. So I got in touch with the proprietor on Carousell and had a short chat with him for a while. He was patient and accommodating. He definitely know his stuff. What was really pleasant and the icing on the cake was that right after payment, his guy was en route to the warehouse to collect the item for delivery. Within couple of hours, I received the item. As I am typing this, I am still expecting a set of speakers which I bought from another shop during the 11.11 sale on 11th November itself. I guess that makes Sonic Sound ten times better.

Beware of this seller. They would offer low price but would not entertain any warranty, exchange or defects found. Many products are China made.

Very good service for my purchase of Popsical Duet Bundle. Fast response from shop and same day delivery service was very well arranged. Very satisfied with the good service and product.

Ordered DDJ REV 1 from Lazda, received in less than 24hrs!! Seller stayed in touch with me from the of order till received. Item in good condition & works well !

Great service! Purchase was delivered same day. Also was very helpful and quick in reissuing an invoice for a warranty claim!

Bought DDJ400 although originally wanted to get the 800s but due to the stock is unavailable all over sg. They know to recc a model as decent as wanted products. Arrived with proper care during the heavy rain. Excellent, will be having a great time partying live events in VRChat

Terrible experience with the seller now. I confirmed with the item (pioneer xdj rx3 1 year warranty) with the price of $2900 and he suddenly told me to transfer the money via PayNow with the price of $2999. The reason he stated was due to low stock and willingness of other customers but I felt that it was a break of promise with the former customer (already confirmed for the item and price for both seller and customer). Moreover he sounded like an auction that the person will get who can pay the stated amount. I found this from shopee and Google due to its review. But it was totally a nightmare. Hope the other customers will not experience like me. *I don't feel like giving even a single star or I cannot post my bad experience with the seller. Add in the following after receiving reply from the seller. - Such a liar and I was totally speechless as the story he shared on Google was totally different. - Explained to and sent apology to him/her why I had late reply (as I am a frontline worker in healthcare) but he/she focused on texting me to transfer $2999 via PayNow to his number (90889737) several times during this evening conversation. - Told me yesterday that "self collect $2800" then I decided to self-collect as I don't want to rush down to shop again if there is any defect. Then I was told again that it was a typo and actual price was $2900 after I have confirmed the item this morning. The reason he stated was one customer wanted it urgently and asked me whether I was fine with $2999 and it would be delivered tomorrow (the day I enquired was free shipping with the item price of $2900). I realised that during a few mins of conversation the price kept changing ranging from $2950 (self collection) to $2999 (delivery). Kept texting to me even though I did not want to purchase it as the price changed to $2999 instead of $2900 including delivery fees as we agreed initially. **Finally I enquired from other dealer a few days after that incident and purchased the same model with the price of S$2,999 without any hiccup and unhappiness. So the conclusion is that it is critical to build up trust between a dealer and a customer. I could not give my contact number to such an unreliable person though I missed his/her messages over shopee chat box due to silent notification and my work nature. To me, I disagree to one saying "Customer is always right" but building trust and keeping promise are more important. (It is not really worth to waste my time to reply every single response that they made but I don't want to be an irresponsible person. Also, I really don't want to delete this review either since other customers can differentiate the services of different dealers though my intention is not to ruin others business). PS: This is the last reply and I am not going to entertain any other responses from that shop.