The Coffee Bean and Tea Leaf™ - Suntec City Mall

The ambience is good only for chilling and chatting with your friends. However, they do not allow using of laptops/tablets. Was approached by their staff and they instructed me to close my tablet. I cannot understand why it is not allowed. Saw a similar review as well. I don't understand why not, as it is not during peak hour and the restaurant is so empty, with so many vacant tables! (As seen in the photo.) Coffee Bean Singapore, is this your customer service? And how does using tablet helps reducing transmission for covid19? No wonder Starbucks has more customer there.

On 12 June 2022, at about 845pm, my family were patrons of the Coffee Bean located at Suntec, #02-603/604. My mother was sitting down on a chair, and the chair legs broke and gave way. This caused my mother to fall backwards, resulting in the swelling of her right foot. I am quite appalled at the behaviour of the staff, who only simply looked and did not offer their help to my mother. It was only after my younger sister approached the staff and manager, Diana then they offered their apologies. Diana claimed that she did not go out to help my mother as she was "busy". I am severely disappointed with Coffee Bean's lack of empathy and rendering of assistance to my mother.

My must-have drink - the ultimate mocha ice blended. I always tell myself I should try something new and this never happens.

Ordered the Breakfast Platter and it was a real disappointment. The meat patty and two strips of ham were served straight from the fridge. They were cold. The fluffy scrambled eggs was ok while the coffee was good. But the overall dining experience was a huge let down.

Irresponsible staffs & old chairs, disgraceful My aged mother sat on one of the chair at Suntec’s Coffee Bean on Sun, 12 June, evening. The chair broke and she fell and hurt her hips and her ankle. The staffs weren’t even lending a hand to help, they were busily discussing if the chair should be discarded instead. What a safety hazard! Staffs should be mindful to check the condition of the furnishings before the start/end of their shifts. UTTERLY DISAPPOINTED with the Coffee Bean’s team @ Suntec. They ought to DO BETTER & reflect on what could be done better & how such situations can be avoided.

Visited their Suntec City outlet this morning. Hardly anyone in the café (just a couple of tables occupied) and there was no one at the counter. Waited for a couple of mins and then had a look at their kitchen. Seeing me one of the staff came out and asked what I want to order. I mentioned breakfast tortillas as in the banner displayed at the entrance. And the staff immediately responded nonchalantly “oh that will take 20 minutes, I have lot of order to take care of”. I just looked at him, said thank you and walked off. I mean, hardly any customers there and the guy was on a mission to drive away any customers coming on his way. I wonder how/why this café is staying in business. I had a bad experience with their Vivo City outlet many years ago and had stayed away from them for years. Recently visited their Rail Mall outlet and the staff were pleasant, so I thought something might have changed. Now I know that they are still the arrogant bunch (not sure if the management train them to be consistently arrogant and stone-faced). See the attached picture to understand how busy the place was!

Nice breakfast and a great place to show my Amway business plan to my potential Amway partner to be. Here we only have 60 mins limit, so having breakfast and have business talk it’s just a relaxing way to do a business. Get a member to earn their points so that you can have some member perks. Like Amway member, you will have great member perks. Welcome you to my YouTube or Facebook page: JoAnne PeaceMind @ Amway Anything about Amway come discuss with me. Contactable via FB messenger ☺️ A take away tips: if you are already consuming supplements why earn from it? If you have supplements, why not choose organic Amway… do you know synthetic supplements cause health damage too?

Stoped here to have a short break. Basically the staffs didn’t really approach us, they quite busy here n there. Anyway we just need a space to recharge, spacious environment, nice view and cup of coffee. Nice ?