The Dental Hub (Jurong West) - 762 Jurong West Street 75

Contrary to the bad review a year ago, the customer service was good. The dentist and staff were professional. Minus 1 star as there were only 2 seats in the clinic, I had to stand outside to wait

My whole family adopted her as our dentist. Very professional, confident and gentle. Explains her procedures well before rendering treatment. Stellar dentist!!!

Went for scaling and polishing as well as whitening. Dr Mabel was friendly and very professional. She took time to explain the pros and cons of the treatment options and I was assured that I was in good hands.

1. On 22 Feb 2017, prior my visit to the clinic, I've made an attempt to call the clinic for over 10 times between 6pm - 7.15pm but to no avail. 2. Around 8pm, I decided to walk over which is just about 15 minutes away from home. 3. Upon reaching, I asked for doctor at the counter, but was told the doctor left early due to no patient at the clinic. 4. So, I explained to her that I have made several to call but no one is answering except diverted to fax machine. I also demonstrated by making a call in her presence, it is confirmed that there was no ring tones at all. 5. In any case, I inform her that I need doctor to remove my molar teeth due to my gum continue to swell badly. 6. Despite the closing time is at 9pm, I am told that the doctor is not coming back but the clinic remained open for making an appointment only. 7. I wonder if this a medical professional conduct for being absent while on duty which is supposed to be until 9pm? In my personal verdict, if they are unable to uphold a basic medical professional conduct instead of being absent from duty, how can I trust their professionalism in their responsibility to their patient in times when they are needed urgently. Thank you.

Was introduced by a friend to visit this dental as she says it’s not crowded and always able to take immediate appointment. (Me being in too much pain did not even care about why nobody visits this dental) However, Dentist not professional at all! Did not give any medications even after me telling him that I was having a bad pain. Isn’t it a norm to provide antibiotics and paracetamol if your dental is unable to provide me the sugery i need? Had to head to another dental on the same day (due to bad pain *had to wait hours because they’re fully booked but tried to squeeze me in because of my condition) and even the dentist asked me if this dental is legal and has the apporiate lisense. I highly do not recommand this dental. The worst experience ever.

Warning: Please DO NOT go to this clinic. Very small and the doctor is completely unexperienced. Cant even speak English properly. Paid $100 dollars for him to deny any sort of medical treatment. He basically said he is not qualified to Extract a tooth. He claimed it was TOO complicated and have to go to hospital but another clinic could do it. No other patients in the clinic but there are 4 nurses. They r just ripping ppl off $100 to do NOTHING! PLS GO TO A MORE QUALIFIED CLINIC.

A skilled and friendly dentist - Dr. Mabel Went to The Dental Hub at Gekpoh and was seen by Dr. Mabel. She was patient in answering my questions and demonstrated confidence and competency in assessing, cleaning and treating my teeth. I felt assured by her craft and bought a teeth whitening package with her. Will definitely look for her again if I need help with my teeth.

I had my appointment yesterday on Friday, 21 Jan 2022 for my daughter and son at 4 pm and 4:30 pm respectively. It is the worst experience ever walking into a dental clinic! The receptionist is so inexperienced and we waited long to be attended too. My son was called in and did and x-ray and eventually cried because the gripping was too hard and painful. The female dentist and then tried another option to do a proper manual x-ray. Even her assistant in the clinic was seemed inexperienced too! So here is the chain of events at the clinic as follows: While waiting for our turn, my son was sent to have his x-ray done. After X-ray, the clinic assistant told the employee that my company insurance e-card was expired despite me showing the e-card. I then proceed to call my HR to clarify on the benefits. Hence, HR advised ME that since I visited the panel dentist I can pay first and submit the claim thru the mobile app. I told the clinic assistant that I will pay for the services with cash after clarifying with the HR. However, the clinic assistant replied that they do not know which panel code to key in the system and told ME that they will not proceed with the appointment today. The staff explained that I do not need to pay for the X Ray done as it’s out of goodwill but the clinic assistant and dentist was rude and insisted that I should come back another day. Appointment was made prior to going down to the clinic and I waited 40 minutes just to be told that without the panel code they can’t proceed with the appointment. I want to highlight that this service level of the dental clinic is not acceptable. The panel code shouldn’t be the reason for rejecting patients. Thankfully this is not a medical emergency situation, I AM NEVER RETURNING BACK HERE EVER AGAIN! It has also caused my 6 year old to be traumatised going to the dentist! Horrible Horrible service!