Ultra Supplies - 1 Queensway #03-37/38/39/45 Queensway Shopping Centre

Excellent place to get all printing jobs done at an affordable price

Approached the lady at the counter nearest to the stairs and she asked me to do everything myself at the computer, or ‘ask jennifer’. I was very confused, like what is the job of the lady at the counter, just diverting jobs to others around her? She constantly diverted jobs to the other lady called Jennifer. Also kept gossiping about Jennifer with another staff from the other side while simultaneously not doing anything related to work. Ultra supplies was not like that in the past.

Went down to get my University certificate to laminate and turned out it wasn't professionally done. When I was at the counter, I clearly remembered that the staff only informed me that there will be visibility of bubbles on the logo areas as it is the original certificate whereby the logo is slightly protruding. It was understandable and hence, I went ahead to do the lamination. What I got back was DUST PARTICLES were found INSIDE of the lamination and I told the staff about it. At first, she was still unaware of it or maybe just hoping I wouldn't find out. But, she claims that she did not see it. Texted the contact hotline that I found on Facebook and utterly disappointed to receive replies that were irresponsible. My case was why are dust particles found inside of the lamination? But all I got from his replies was bubbles-related and they do not guarantee?! Firstly, I wasn't facing any issues regarding "BUBBLES". Secondly, he told me that his staff is trained to inform customers about the company's guarantee and responsibilities. But sadly to say, I wasn't informed of anything that was supposed to be advised to customers on a professional service level. Yes, the lamination is cheap, costing only $8.95. But it ruined the certificate that costs so much more. Not professional at all!

There was some miscommunication initially and they did not produce what I wanted but Xinyi took prompt steps to rectify the problem. For that, I am grateful. I am happy with the end product. I sent in my PhD thesis for printing and hardcover binding. I should have printed my thesis more than ten years ago but I was broke then.

I made my trip down to this place because I called the hotline number with regards to printing of certificate - black and white for 30 pieces. The person on the phone mentioned that it would cost $0.70 per piece and it would take 1 hour for printing to be done, so i made my way down to get it printed. To my horror when I arrive here, the person took out the price booklet and mentioned for certificate printing cost $2 per piece, regardless of black and white or coloured printing. The person asked me to call the hotline number again (when i’m already there) and the person on the hotline (Sin yee) mentioned Yes it’s $0.70 and follow yesterday price. I even double confirm a certificate black and white $0.70 ya? She said Yes. I asked to see Sin Yee and she mentioned that she just check with manager and guy outside and said, “sorry cannot $0.70”. When I argued to Sin Yee, she told me ok, “$0.70 but need 2 DAYS to print it out to be done”(??!?!?) (Not sure why she said this, and of course i can’t wait for 2 days) I asked to speak to the manager and she rudely told me ok we charge you lowest $1 each piece, when I clearly got told twice in the phone call that it’s $0.70. And mentioned that because of the word Certificate, it cost more (when the paper weight is the same). What kind of information is this??? I’m not sure if the staff who picked up my call are informed of price properly and not sure how are they trained to answer phone calls. But it’s so misleading. I came here because of the hotline number i called who told me of the good pricing and also friend recommendation whom they didn’t charge her this pricing. I’m not sure about how they treat individual customer & differently but i’m so disappointed by the service given by this place to me (the person who answer the call + the manager). I went ahead and print with given cost $1 per piece (i have quite a number of pages) because I didn’t had the time to go other place anymore. Had I known they will treat me this way with the price, I would have gone to other place to print. Will not ever return here again for printing.

Neighbourly type service, like talking to your auntie. No frills place to get the job done at a great price. Photocopy, printing, etc. Call go enquire about the service and charges if you are unsure before going down.

This review is solely dedicated to the manager of the place. (She is from the Philippines, bespectacled & not surprisingly, she has many past negative reviews as well) I have been a regular of your shop for the past 5 years. Today I had the unfortunate event of meeting your manager. Here is a detailed summary of our conversation: Me: Hi can I double check what’s your rate for printing A4 black & white Manager: Cash only Me: Repeats question* Manager: cash only Me: Yes, cash. Manager: stares at her computer & ignores me till I ask my question. Me: repeats question Manager: 80 cents (clearly I know it’s off, seems higher- regular customer here) Me: can I see another person? Manager: go and take queue number (I was the only waiting customer) By this time I know the manager was just wasting my time. She clearly is not service orientated, was super rude, tells the wrong price & shows no remorse at her actions. She refuse to give me her name & even encourage me to file a formal complaint. Note to the Boss: if you want to keep her, please station her all the way in the back office. From my encounter with her. she is clearly not fit for sales/ front desk. I can’t comment on her other aspect of work but I am truly at shocked at her level of service. The issue was resolved my your senior sales staff. They are really great, helpful & definitely service oriented.

Best, most efficient place to do binding, after you have printed your own documents. Have been using their services since mid 90s when I was in Poly. Now, helping my son print out notes and binding them. Whole process, less than 15min. I noticed a lot of unkind comments for Ultra. I feel it could be unfair. Please note these binding-service people are old-timers, trying hard to catch with the times, and I treasure their services. Dennis.