Urban Motors Car Rental - 80 Raffles Pl

Called in to enquire about the Hari Raya Promo they have, which turn out to be misleading, staff rudely hang up the phone.

Please do not rent from this company! Totally no integrity and irresponsible. Face off just minutes after you have made payments! The worst car rental company! If a company doesn’t allow posting on their Facebook page it means something isnt it? Date of review; 2nd Jan 2018

Urban Motors need to sort out some of their cars properly. First of all the Urban Motors provided me a car where the compressor was on the verge of malfunctioning. I paid for the car's rental for the entire weekend and with malaysia coverage as i had to go to KL. And their initial response to me was the car would be perfectly fine no matter how far you drive. "Aircon no problem". But, after turning on the engine, minutes later there was this loud knocking sound under the bonnet. Obviously, any customer, including myself, wouldn't want to rent this out. Only after negotiating for a while more did the boss give in and swap the car for a sx4 with all four damaged and front flappy fenders which was about to fall off anytime. The boss even "suggested" an upgrade for me as they had lots of sedans available, of which i would have had to pay even more as "topup". But, i then took the sx4 because it was in working condition. Had to tape up those bodykits all over the car so that nothing would drop off. Despite this, one small portion of the front left fender fell off during my drive and their staff insisted me to pay for that measly missing part. This part was already hanging loosely when i took over the vehicle and i taped it up well enough to prevent it from dropping. So, why doesn't the company even fix this on their own? How is it that cars which have bodykits flapping around can be rented out in the first place? ***All in all, UrbanMotors' motto is : "We give you the car in full, you give us the car in full". So, please do be wary of what you are renting if you are willing to pay the price (even though CHEAP).*** Oh. And the car that was rented out to me had the fuel level at 'E', in other words empty, and it left me hanging on to topup immediately after taking over the car.

By far the worst car rental service I’ve ever come across. Payment has been made way in advance only to realize that there are hidden charges upon day of collection. The female sales rep shouted at us which made us cancel the reservation and sought for refund immediately. Total ripoff and waste of time. Unprofessional car dealer.