Anytime Fitness hillV2

So far the outward appearance looks pleasent. Clean gym, good equipment. Gym trainer are friendly. The good old days friendly management has gone. The 24hrs gym also gone at Hillv2. While other AF gym can function 24hrs. This is real disappoint too. Hillv2 still cannot find staff to stand in? Last time they even close at 8pm. They have no fix hour to gym. You never know when they are closing early. I'm their regular member in the past now I make my decision to move away from them I never regret. But the dark side is always unsound and have to be identify. Can see the hopeless look from the staff. The management team at Hillv2 is not as friendly, not reasonable not even customer centric. 2 stars was given to their poor service. This is one of the gym out of all the Anytime Fitness gym does not allow members to use there gym mats. Their reason was to reduce the spread of covid virus and they said that is sweat absorb. High risk. Question is why all other anytime fitness gym allow using the gym mats and statistic did not even show that gym mats will spread covid virus. Let's look at the statistic and don't give your own reason by reading artical that is not valid. Few months ago they even doesn't allow members to use the shower room. Same reason their own unrealistic answer the moisture in the toilet will speard the Virus. But when I check out with so many Anytime Fitness gym they did not restrict members to use it. If all the AF gym I visited does allow user to use the shower room and gym mats why This Hillv2 gym mamangment so poor in customer service and they suggest me to visit other gym? I'm OK to follow the rules but please make sure is standardise throughout all the AF gym. Even though is a franchise gym but it really sucks to had such an unrelistic reply from them. Even other AF gym manager also feedback to Hillv2 management and no one can do anything to them because they sound so bossy and they like to set their own unreasonable rules and never listen or take members feedback seriously. Are they too lazy to clean up the toilet or to clean the equipment or they just want to safe water bills? The same management team is handling jurong and yishun outlet. Since the incedient happen, I have not visit them till now. If they have open up those facilites, good for the gym user. To members you should go try out other AF gym, and out of surprise you may find much better service and equipment Compair to Hillv2 AF. Tiong Bahru, Raffles, Bukit timah, Tanjong Pagar, clementi they are one of the better gym.

A few staff members are rude. The gym rules don't apply to the people who have paid for a personal trainer. I have been a member for more than 2 years, the old staff members were nice and polite. But few of people are very rude. Most of the times it seems like they are just after your money. Always cutting costs.The basic supplies like paper towel runs out of stock for many days. Equipments will be out of order many days. Few staff members only treat the people who paid for PT nicely. And are rude to others.

8 Dec 2021, evening: The counter part-time staff is very unkind and rude. He ordered me to wear a mark with putting his hands in the pockets of his pants and glaring me fiercely. He could request me to wear a mark nicely. Hasn’t he taken even basic service training? Please don’t provide poor service to your customer. We are not your enemy.

Excellent gym! Great location, very clean and pleasant interior, friendly staff. The equipment is new and well maintained. Highly recommended! Edit: Feb-2022. They must really remove these reservations requirements if you want to go in the morning or late in the evening. What a nonsense. And I still don't understand why they keep asking for your keyfob number every time you enter. Removing 1 star because of these.

Another favourite branch. It is like the one in Greenwich V but feels like abit bigger here probably cos there are classes for this branch (if I am not wrong). If u like serene and quiet environment especially not many people, be here at non-peak period. I tried at 3pm to 5pm on a weekday. So it is nice. Spacious too and all equipments looks new and well-maintained.

First impressions: convenient 24/7 gym, had all the required equipment and in decent condition, somewhat packed but didn’t require booking which was a big plus for me. After ~1 year with the place: Weights left lying about on the floor, some equipment “out of order”, kettlebells’ paint peeling off and rusting. Photos attached Side note on front desk staff - completely clueless on the booking system; allowing people who did not book to enter, and people with valid reservations can’t get in due to capacity, forcing them to wait outside for up to 30 mins during peak hours. Defeats the purpose of having a booking system.

If you want to wear your masks at all times in the gym. Come here. "WEAR YOUR MASK AT ALL TIME". I was instructed by the gym trainer in a rather unfriendly tone when I visited there for the first time. Most other gym trainers in other locations were very very friendly. That's fine really, but the wording is wrong. WEAR YOUR MASK WHEN YOU ARE RESTING sounds better and more reasonable. But this is also disputable according to Singapore Covid rules because: For indoor activities, masks may be taken off when performing strenuous activity or as part of a class requirement but will have to be put on after the completion of such strenuous sporting and physical activity/class and during rest breaks. And technically the entire workout session in any gym can be considered a single activity albeit with short breaks in between sets. But that's besides the point. If you want to wear your masks at all times in the gym and being treated like an army recruit. Come here.

Ladies, beware. This is the gym where you will find some of the rudest guys here who occupy gym equipment for more than 1 h (not exercising but just sitting at the side), some slam weights and others intimidate you. The female bathroom is always used by guys and now the gym decided to convert the one and only female toilet into a unisex one, with the male toilet beside it. Covid rules have been relaxed but they still refused to provide mats to users. Wouldn’t it be more unhygienic to lie on the floor? A self-entitled guy even asked me to move away to another area while I was halfway through a workout, even though I was there first and used only 1 m2 of space. Not sure if he’s one of the staffs. There was a HUGE area where he already occupied with various equipment. He got angry when I ignored him and purposely hurled the weighted ball continuously while standing near me, it was absolutely dangerous and could have hit me. The staffs did nothing to stop him, or any other rude behaviours displayed by some of the members. There is a sense of sexism here in the gym. I’m definitely going to switch my home gym. ?