Arlei Sofa - 449 Tagore Industrial Ave

Nice service

Ok

This is a scam company. Never received any item and never reply after paid money!!! No one can be found now!!!

Called me on 28 march 2019 as to arrange for delivery on 29 march 2019 and told the delivery that I ended work 5.30pm and could only be at the location between 6.15pm-6.30pm however the delivery guy called me at abt 5.15pm asking they are already at the location. Told him that, i have arranged for 6.15pm-6.30pm so he got to wait and he says ok. Upon reached my location, give the delivery guy a call and he said he has left and on the way to other location at Bukit Merah and will be only come back around 7.30pm-8pm. Told him, I just got here abt 6.10pm and still has 5min and u left. His explanation only said 'my boss told me to go other place first'. What is the point if I set and arranged the delivery time?? When you just simply left way before my appointed delivery timing. It is so wrong and you are just so self centred. So I got to reschedule my other appointments and got to wait for you.

Date of order 21/9/19 First delivery 10/10/19 send 2 mattress and T loan 2 divan due to late shipment Second delivery 14/10/19 time they promised before 1pm To deliver two storage bed They came almost 2pm.Poor delivery service.They are late,rude and force the customer to accept defect item.The cause of defect,i suspect their poor handling during unpacking using pen knife.They tried to repair it but ended up making it worst and wasting time.They refuse to call back their office to report about the defect.I tried calling the sales department to inform them about the issue many time,but refuse to answer my call and then rejected my call and then finally switch off their handphone. After that i decided to search their website and get a another number end up logistic department picked up,so i liase with the logistics in charge. Third delivery should be 1/11/19 The sale department agreed to replace one of the defect headboard.I still need to wait for another few more weeks.Waste my time,waste my leave.I am very disappointed with this type of service.

- Timing of the office is not same as google. (I went to the shop and its close, waste my time) - All contact update on google, Facebook and Invoice are not valid. ( No one is answering the call) - Try reaching to them by facebook messenger yet no reply. Overall collection seem to be good but service to customer is super bad.