Browtisan - Awards Winning Eyebrow Embroidery

My 1st visit today! I had a facial cleaning and extraction with staff Peggy at Redhill branch. She did an amazing job with the extraction, very thorough. While performing the extraction, she also share her knowledge and tips on those "how and why". Very friendly, knowledgeable beautician. Hopefully can give my skin better after this.

Chris is a very professional and patient beautician who took her time in making sure that everything is perfect. She explained the aftercare of my embroidery and followed up via texts to make sure that it was healing well. She also reminded me to come back for touch up and she spent just as much time with the touch up as she did the initial embroidery. She also paid very close attention to what I wanted and executed it perfectly. Thank you, Chris!

My first session with Chris. Highly recommend of their service. The place was just newly renovated, very pleasant atmosphere too. Did a wonderful facial session with her. The extraction was surprisingly very detail. Very professional. Highly recommended. Will be back soon for another session soon

Beautician Peggy at ARTRA branch did a wonderful job on touching up my eyebrow. It wasn't easy to find a good eyebrow specialist for my brows as I have existing color and outline that has to be rectified to achieve a better color tone and shape. Despite the difficulties, Peggy did a wonderful job. ??

Chris from Browtisan Delfi Orchard is superb, precise and patient. She is a friendly and checked with me several times if it hurt during the microblading process for my brows. And, she knew exactly what to do after telling her my lashes preference. I've impressed on the result of my brows embroidery and lashes extension. Thank you and see you soon =)

Do not dump in your hard earned money by signing up more packages with Browtisan. Since the previous team Collyn have left due to differing management styles, Coco assured me that she will take on my brow package. Now that Coco has also left Browtisan, there is no exiting therapist who on par with Coco to continue this service. I cannot even cancel the package. The salon experienced very high turnover due to poor management. The exiting partner ( the staff called him uncle) does not treat the staff with respect. Have been using abusive words to scold the staff making the team very afraid of him. Our feedback to staff will not be escalated to him as no dare to feedback to him. The replacement therapist hired are not well trained to perform all services . Coco used to train the new therapist to ensure that they are trained well enough before they can perform the services. Now that Coco is not around, more staff will resign. The existing partner will ignore our voices, customer service is his least priority.

Realized that the business was sold to New Dreams. No wonder all the usual staff are gone. Heard Coco left too. I signed a eyebrow touch up package last year for Coco. Not sure what to do as another reviewer mentioned that all these packages are non refundable. Should have learnt from previous other cases on signing up beauty packages.

Browntisan isn't as good as it used to be. The company is sold and management staff changed. The receptionist there is inexperienced and has an attitude problem. Coco (the previous owner), who was previously a good trainer, had left the company, as well as all her trainees. Everyone should consider before going there.