Calvin Klein Underwear - 501 Orchard Rd

Staffs was kind n helpful. Thank you

Seemed a bit unwilling to serve me. I wonder if it was because I was Indian. ? Selection isn't too bad but I get very suspicious of CK underwears made in China though I know that these are originals.

The most horrible experience you can get at a retail brand store. Was serviced by a sales rep name Celine. It felt like I was buying undergarments from a wet market. She was rude and doesn't know the products well. She got confused with the bra sizes and left out things I wanted to try. I bought 4 bras and supposedly 4 matching underwear among other things. When I got home, I realised there were missing underwear. Called the store to verify and Rebecca assisted me in arranging for it to be picked up at another store near me. A few days later, I realised that I might have been charged for another model that was more expensive than the one I had on hand. Called the store again to verify only having to spend an excruciating half hour debating with another sales rep Rachelle on how they didn't make any mistakes and couldn't even differentiate the products I purchased base off the receipt. Requested for Rebecca to sort out and she called me even though she was on her day off. In less than 5 minutes, the matter was clarified and I was indeed overcharged for the wrong item. Rebecca arranged for another pick up and item offset at another store. I have bought Calvin Klein in many countries and this is the first time I have experienced such atrocious customer service. Please avoid going to the Wheelock branch unless you're serviced by Rebecca.

Didn’t get what I wanted. Was looking for a particular piece but apparently they don’t bring it on from USA. It’s ok, will order it.

Ok. Nothing to complain. Also, the selection is a bit small so didn’t get anything in the end. Maybe next time.

Calvin Klein Wheelock salesperson Rowena indeed very service orientated …she has a very welcoming approach n even stood outside the changing room to attend to my needs . She also extended her extra service to walk to Paragon to collect the size of the swim wear which I requested . Service counts very much in retail biz n she certainly shine in her performance . Altogether I bought 3 sets of swimwear in view of her exemplary service . Receipt invoice 002511 dd 1/9/2021. ??

The display is amazing, colorful underwear on transparent mannequin. One can see the inside and the outside and scrutinise every detail.

I went to the store at Wheelock and a staff, Fiona who is very helpful and explains patiently the differences between the bra as I’m buying for someone as a gift. Thank you again and I’m very satisfied with the shopping experience at your store!