CMC Bugis Branch 中国中医武吉士分院 - Blk 269 Queen St

Bad time management, require to wait for almost half an hour from my appointment time. Counter staff is quite ignorant. On the Brighter side, tuina is really good.

This branch simply cancel my appointment 2 times. First appointment: when I reached there, the reception told me my appointment has been cancelled by someone called in, without requesting for more details of the person who called in, and cancelled my appointment wrongly. Second appointment (1 day later): my appointment at 6.30pm, due to the reception unable to contact me during office hour, when i called back after office hour, only realized that they have cancelled my appointment again. They at least have to text me to inform about the reschedule of my appointment.

I have been going there for over 2 years and have signed up for their package since I visit at least twice a month. Very good massage to get rid of all your body aches.

They anyhow charge. Before treatment she quote me $70+ 1 hr tuina plus cupping . After my treatment she told me after gst is $108 + . So I asked why previously told me is $70 + .. in the end she charge me $86+

Even after taking appointment, they declined to accept us after reaching.

Quality of massage was much better a few years back but has became significantly worst since. On 3 December 2020, I brought my parents for their massage session and had a very terrible time. The staff tried to upsell/hard-sell my parents for services top-up such as cupping and use of essential oil, even though my parents expressed disinterest and discomfort to have these additional services. The staff also admitted to my mother that "they will usually use lower-quality oil if they came using Fave coupon, but will use better-quality oil if they sign for the package of 12 sessions". Seems like really poor business integrity, if you ask me. Most importantly, the massage standards of two masseurs my parents had was also really low as my parents felt that they were either unmotivated or inexperienced. Please feel free to visit this branch/brand(?) if you are looking for a horrible massage by unmotivated/untrained masseurs with an uncomfortable customer service.

Super rude and unprofessional service. 1st impression is negative as they were quarrelling among themselves when even patients r waiting, and yes, very loud and seems it’s normal to them and happens daily as they not even try to stop but keep going on about their argument. *Anyhow charge* Before me there was a lady kena charged for $978, after hearing the price I’m abit hesitate to see them, so I asked how much blah blah while doing registration. Been told $15 for doctor consultation, $40-$80 depending on the service and excl. medicines. Well, so I think just see what the doctor says first and then I can decide what to do next. But it’s a big regret, so hard sell of them as trying to push me this and that after seeing doctor, I don’t even know if she is qualified for a doctor or not...sigh..as just a few questions simple and she ald tried to sell me so many things. I was very uncomfortable so rejected everything and thinking of just paying her consultation fee and go back to my own Clinic. However, they didn’t wanna let me leave with nothing, so they used their technique of selling, by scolding you for not trusting them, quarrels among themselves for not letting u understand, blah blah, but still can’t convince me instead only getting me more and more uncomfortable. I firm to my decision that I’m not taking anything even medicines or wat as I saw the receptionist used her bear hand without gloves and sanitizer to scoop their powder medicines ?..I don’t think I would recover or going back to see them so better not taking anything. After all the scolded I got, they let me pay $45 before gst (2 pcs of dunno wat isit called but she said she ald made so cannot reject plus consultation) That would be a reasonable price but only happened when I rejected all the medicines cos my partner saw their typing my bill is $180++ and told me lol. aPls stay away from this and go see a proper one if you don’t want to kena the cut chop ?. Good luck

Chinese doc was fierce- bedside manner not the best. Charged for misc which added to 150 over- not the cheapest by tcm standard. Tuina was ok- room could be cleaner. Better off going elsewhere for the price.